Garmin: The buckle of the watch strap stains the leather

Mayoko over 2 years ago

The buckle stains the leather where the strap closes. It does not clean.

Garmin can u help me? Can you give me a contact for assistance?

Top Replies

Garmin - Chris over 2 years ago in reply to Mayoko +3 verified

I am sorry you are not receiving responses to resolve your band issue. Please call Italy Product Support over the phone to discuss your band issue further.

- Italy Product Support
Vivo3d over 2 years ago +2

You sure it is from the metal? I have the leather band and no marks. Could it be that you sweat a lot, wear the leather band while doing activities or got it wet? Just asking because that doesn't look…
TobiasLj over 2 years ago +1

Mayoko said:
Can you give me a contact for assistance?

https://support.garmin.com/ is a good start, you will find different ways to contact the support (chat, phone and email through a web form).

All Replies

0 TobiasLj over 2 years ago

Mayoko said:
Can you give me a contact for assistance?

https://support.garmin.com/ is a good start, you will find different ways to contact the support (chat, phone and email through a web form).

0 Mayoko over 2 years ago in reply to TobiasLj

Thanks Tobias,
I try now to contact garmin support!

0 Mayoko over 2 years ago

I send email on Garmin Support.

0 Vivo3d over 2 years ago

You sure it is from the metal? I have the leather band and no marks. Could it be that you sweat a lot, wear the leather band while doing activities or got it wet? Just asking because that doesn't look like it is coming from the metal at all

0 Mayoko over 2 years ago in reply to Vivo3d

Hi,I don't know if is the metal buckle but the stain is exactly in that area. No, I don't use the leather strap when doing activities. I have the Gen 2 version with the two straps (leather and rubber).

0 Vivo3d over 2 years ago in reply to Mayoko

So do I - that's why it seams strange. Also, the metal pin on the buckle is smaller. than that mark.

0 Mayoko over 2 years ago

Up

I call via mail Garmin support 12 days ago but I waiting.

0 Mayoko over 2 years ago

has anyone have experience with Garmin Italia?

- I send 1 email 25 August 2022 to garmin.com support -> no answer

- I send another mail at 16 September 2022 ->Salvatore Buffa Product Support Garmin Italia ask me to send the photos, I send it and I indicate the link of this forum with my experience.

-I waiting 11 days but Garmin Italia don't send me no other communication

- I send the third email on 27 September 2022 and I ask again support for the problem of stains on the strap and I have reported the link of another user of this forum who received assistance from Garmin for just the same problem (I add the link below)

forums.garmin.com/.../leather-strap-on-epix-2-after-6-months

+1 Garmin - Chris over 2 years ago in reply to Mayoko

I am sorry you are not receiving responses to resolve your band issue. Please call Italy Product Support over the phone to discuss your band issue further.

- Italy Product Support

0 Mayoko over 2 years ago in reply to Garmin - Chris

Thnx for replay Chris,

I don't really understand what Garmin Italia doing.

If u see m history at 16 september 2022 Garmin Italia ask me the photos. I sent as requested photos and also said that there were experiences on the Garmin international forum of other users who have had support from Garmin in their countries, but since then, after 24 days I have never had a reply from Garmin Italia.

I'll try to call over the phone.