heart rate sensor stopped working on epix 2

Hi. I just got my epix 2 this week and the heart rate monitor stopped working on Thursday morning. I tried turning the sensor on and off, rebooting the watch, and even doing a factory reset, but nothing has seemed to work. The watch is on 8.35. I spoke to support, and submitted the watch log files. But while I'm waiting to hear back, just curious if there are any other suggestions of things that I could try to fix the watch. Thanks.

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Garmin - Chris over 2 years ago +3 verified

I am sorry there is an issue. Outdoor Product Support should be warranty exchanging your watch for you. Other than hard resetting, performing the factory reset, and toggling your OHR sensor off and on…

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0 jaamgans over 2 years ago

check power management profiles and make sure you haven't accidently switched off HR.

Assume you have also checked the status setting in the HR widget?

0 nummy13 over 2 years ago in reply to jaamgans

Thanks for the ideas. I looked through the management profiles and didn't see any HR turned off. And the HR widget is still on -- I toggled it off and on, and still nothing. =(

+1 Garmin - Chris over 2 years ago

I am sorry there is an issue. Outdoor Product Support should be warranty exchanging your watch for you. Other than hard resetting, performing the factory reset, and toggling your OHR sensor off and on, you have done all steps that would resolve the issue. Given what you have stated, it sounds like a hardware issue for the OHR sensor itself.