Related
Options

I think Garmin's US tech support has improved

DCeremuga
over 2 years ago

I've had many Garmin's and many problems over the past 10 years.  One thing I've noticed is that since purchasing my Epix, Garmin has been very quick to respond to emails and even replace my watch.   We may have software hiccups, but at least the employees are trying.  That means a lot to me.  People that care (or at least pretend to care).

  • 0 over 2 years ago

    That really is great to know. I’ve dealt with Garmin on and off for over a decade, but it’s been awhile. My expectations of them are pretty low, based on past experiences. Lots of things have to go right to create a good customer experience and it takes time to turn an organization around. Kudos to the customer support reps and the people running the systems they rely on for doing a great job. Thanks for sharing this. 

  • 0 over 2 years ago

    I can say I had to reach out to them when I first got my Epix 2 and they were outstanding. I talked to 2 different people and both were great. It's difficult nowadays to get quick and good customer service over the phone so I definitely wanted to point this out. Obviously ymmv but that's just my 2 cent's. Now if we could get the software guys to respond to some stock watchface requests we would be all set. That seems more difficult lol.