Had an EPIX bad day with my Epix

I've been praising this watch (as you've seen from my posts). But as of late, I'm starting to get rather aggravated.

Take today. As a note, I always reboot my watch and my iPhone before working out. It just seems to keep things stable. Well, it use to.

Started run as I normally do.

10 minutes into run, music stopped, AirPods seem to have disconnected. Had to stop running and restart the music and connect to the headphones. This happened many times during my 1 hour run. Man that was annoying as hell.

Went to the pool to swim my laps. This has been flawless for me in the past. Today, NO. It would not count laps! I stopped, restarted, tried again. No go. Restarted watch, it started to count laps.

Epic bad day of the like I never have had with my AppleWatch. Garmin needs to get a handle on the bugs instead of adding new features. The watch has everyone you could want. Just fix the damn bugs.

(Yeah, I'm not in the best of moods. A $1k watch shouldn't behave like this).

*rant over*

Top Replies

Garmin - Chris over 3 years ago +3 verified

For anyone experiencing frequent disconnects using Bluetooth headphones, it is a known issue being worked by our engineering team. If you would like to be added to the tracking case, please highlight my…

All Replies

0 BeneGi over 3 years ago

Which Firmware are you using?

0 DCeremuga over 3 years ago in reply to BeneGi

7.35 I tried the Beta's but had some really odd issues with them. So I did a factory reset on the watch and re-installed Garmin Connect on my phone just to make sure everything was clean.

0 WhatSteveDid over 3 years ago

So the bluetooth headphones disconnecting issue I spent quite a bit of time troubleshooting with Garmin support, in the end they put it down to a hardware issue and requested I send my device in for a replacement. Now, I'm not convinced that it's a hardware problem, but I got my replacement Epix 2 yesterday and while its very early days, I've had no disconnection issues thus far. I've only done a couple of short runs though, so once I've done a longer one I'll report back.

I do wonder if there's a shifty batch of watches out there with issues. Mine was a release-day device, so I guess its possible.

0 BeneGi over 3 years ago in reply to DCeremuga

If you installed a beta and then did a factory reset, then you are still on the beta. You have to force a reinstall of 7.35 as stated in the Beta documents.

0 DCeremuga over 3 years ago in reply to BeneGi

I did that. i'm on 7.35.

0 martowl over 3 years ago

A hardware issue would explain the variability, which is unfortunate as one can never predict when a hardware component might fail. I have none of the connection or drop out issues or rebooting during exercise that has been reported. I think faulty hardware would best explain the issue as one could then see why some encounter problems and others don’t. Sorry this is happening to you.

+1 Garmin - Chris over 3 years ago

For anyone experiencing frequent disconnects using Bluetooth headphones, it is a known issue being worked by our engineering team. If you would like to be added to the tracking case, please highlight my name and send me a Private Message. Thank you!

For the Pool Swim Distance issue, this is the main thread that is being monitored and updated:

- No Swim Distance for Pool Swim

0 Chris over 1 year ago in reply to Garmin - Chris

I have been experiencing the same issues. Just got a brand new Epix2, checked software version on both Wpix and AirPods. I have not been able to play more than 30 seconds of music without losing AirPod connection.

0 Skordilovich over 1 year ago in reply to Chris

Same problem with my wife's epix. Over 1 year and still the same bugs.

0 DirtJezus over 1 year ago

The Epix my first Garmin watch - and my last. For every bug that gets fixed, 2 new ones are introduced. I still use my Garmin Edge 800 but it took years for it to become stable - and this year I will be replacing it - with ANOTHER brand - like my watch it will be the last Garmin product I ever buy. By the time my Epix needs replacement - the Apple Watch will have surpassed the Garmin by a long shot - and that day can’t come soon enough.