Heartrate zones are randomly changed

I have a problem with setting the heart rate zones in my EPIX GEN2. I've set my zones manually to custom BPM, but randomly my watch (or Garmin Connect) sets them back to %LDHS or %Max HS. Sometimes also the sport specific zones are changed, or even sport profiles (within the user settings) are added or deleted.

This is really annoying, I now have to check before starting any activity if my zones are set correctly, and set them back to the correct setting.

Please fix this, its not something you expect from such a expensive watch.

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0 EliteStuart over 3 years ago

I also have the same problem.

From the watch, I go to User Profile -> Heart Rate -> Zones

I keep changing the setting from "%Max. HR" to "BPM" because I want to enter my own BPM per zone.

I then key in the zone BPMs and then back out of the menu to the main screen.

If I go back in to the setting again, it's all fine, but then randomly (the next day for example) I go into the setting and it's changed back to %Max. HR" and it's changed all of my Zone values based on my Max Heart Rate.

I have also changed the setting from the Gamin Connect iOS app.

Garmin, can you please advise if this is a bug? As per the other user above with this issue, it is frustrating to have to check and reset this each time I go for a run. If I forget to do it, all of the zones for my run are miscalculated, based on Max HR.

Thanks, Stuart

0 gtermors over 3 years ago

I reported this to Garmin Support (Netherlands/Benelux), maar so far they can't come up with a solution (or even acknowledge that the problem is real).

0 TobiasLj over 3 years ago

Hi,

Initially I had the same problem but it seems to be solved: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/epix-2/285312/problem-setting-hr-zones-from-connect-app/1387049#1387049

To summarize I suspect that the problem was a combination of moving the configuration from Garmin Connect Web as a User Setting to Garmin Connect Mobile as a device setting AND having an old device at the same time.

Once I removed my old Fenix 6 completely from Garmin Connect and my account and recreated my zone settings it has been stable since.

0 gtermors over 3 years ago in reply to TobiasLj

I already removed my old device (Fenix 6s) from Garmin Connect, but the problem still exists.

I also cleared all the data of the Garmin Connect app, deleted my EPIX 2 and added it again, but without any luck.

After a day passes (approximately) the heartratezone setting is back to %LDHS instead of BPM.

0 EliteStuart over 3 years ago in reply to gtermors

Thanks for the update. I may try to log a ticket with support also.

0 EliteStuart over 3 years ago in reply to TobiasLj

Thanks for this info TobiasLj. I will check out that thread. I moved from a 735XT myself. I don't remember bringing anything across from that device though. I started with a fresh setup.

0 TobiasLj over 3 years ago in reply to EliteStuart

I came from a 6X and had it in connect until I sold it. Do you only have your Epix under devices in Garmin Connect?

0 gtermors over 3 years ago in reply to TobiasLj

I only have my EPIX and my Index S2 listed in the devices section of Garmin Connect.

0 jaamgans over 3 years ago in reply to TobiasLj

I don't have this issue - set my connect true up and physio true up to be my epix, and now each time I change it, it holds steady, and wants me to update my F6 (can see the updated changes for the F6 on the connect web).

Which is super useful as the connect web shows the HR rates for the zones, which the connect app doesn't for the epix - it just shows the percentages.

0 alphasportstv over 3 years ago

Mine did that too, I only noticed it by accident one day. I use multiple Garmin devices (Epix, Fenix 5, VA3, Edge 520) so "selling the old device" is irrelevant and a non starter. I took the easy route: I returned the Epix! It is grossly overpriced for what you get (so is the 7). F6Pro is currently the best value out there since the latest firmware basically makes it a 7 without the touchscreen, for half the price.