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Restart at the end of activity

I just finished a run and hit the start button to end the run. Upon doing that, the watch restarted but luckily let me save the run when it booted up.

VO2 Max was showing as 52 on the watch (recorded today) but only as 51 on Garmin Connect ie the result from yesterday's run.

I am on the latest software- 7.20

EDIT: reported to Product Support

Top Replies

Garmin - Chris over 3 years ago +7 verified

Updated May 13th, 2022:

This issue has been resolved with the v8.18 software update.

- v8.18 Software
karek998 over 3 years ago +4

Same issue after bike ride. Firmware 7.24.
It's not the Stryd problem!!

After that kind of crash it's a gap in Connect - Heart Rate, Respiration, Body Bat., VO2Max is not upgrade !

Extremely Annoying…
StrydTeam over 3 years ago +4

micdal1 NYanakiev7 ffuchs We are pretty sure this isn't an issue on Stryd's side. We are collecting data to confirm this, if you can send the crash logs to [email protected] that would be very helpful…

All Replies

0 crivoli over 3 years ago in reply to ericadbr

Completely agree. I removed all my 3rd party data fields and it hasn’t reset since. It was resetting often before that.

0 BobMiles over 3 years ago in reply to crivoli

It has been stated in the beta firmware changelogs that the reboot happens due to ciq data fields that write to the fit file. Since I'm on the beta firmware I haven't experienced a crash again, so it seems to be fixed for me.

0 crivoli over 3 years ago in reply to BobMiles

Makes sense. I haven’t had an issue since removing the ciq fields.

0 Tri_Jedi over 3 years ago in reply to Garmin - Chris

Any update on when this restart problem will be fixed? I had it happen a few days ago. I’m running latest software on epix. Finished 1hr run with apple headphones and garmin external HR. Crashed on saving. Thankfully allowed me to resave when turned back on but has not recorded the load activity which messes up the training summaries.

0 ffuchs over 3 years ago in reply to Tri_Jedi

As I have already mentioned, I ran into the same problem about two months ago. After I deleted all FIT files from the watch (NOT the Garmin Connect cloud), the issue did not occur anymore, although I am still using my stryd with the power field.

0 Tri_Jedi over 3 years ago in reply to ffuchs

Thanks but I’m hoping from an official reply from garmin on this issue Garmin-Christopher

0 BobMiles over 3 years ago in reply to Tri_Jedi

Well I guess the official answer is: Try the latest beta, it should be fixed in there.

0 Chris Larsson over 3 years ago in reply to Garmin - Chris

Hello! I have the same issue. Problem have been occurring ever since I bought my Epix 2. Seems to only happen on running activities. Never happened for me during a indoor bike session.

Current firmware: 7.35

Yesterday day I disabled my Combo Power data screen after yet another crash where I lost all Load data (and VO2max adjustment) after great hill workout (running). Hopefully that will help. Let me know if you need any samples from sessions with crashes (I have plenty of them).

0 DreammerX over 3 years ago in reply to ffuchs

Hello, I tryied your solution and it worked for me.
The issue arrived from 47 activies.
Since the reset, it is working correctly with Stryd.