Display turning completely off in Always On mode

I'm on 7.2 and after a period of not moving my wrist, the display turns completely off (this is after the expected dimming) even though I have Always On selected. I hope this is a bug and not one of the ways it gets the 6 days of battery life.

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Garmin - Chris over 2 years ago +7 verified

Updated October 18th, 2022:

If your display was turning off despite your settings, the v9.37 software update has fixed the issue.

- v9.37 Software Update

This picture will help and the Support Center article…
acousticbiker over 2 years ago in reply to Garmin - Chris +6

Thanks, Chris. Yes, that does help but given those specifications there isn’t really an option for a display that is always on so “Always on Display” is misleading (and now it makes sense how Epix is able…
tx911 over 2 years ago in reply to TonyWinters +5

I hope the 7 works out better for you. I’ll never be able to go back to that muted screen after having the Epix for a week.

To reiterate my experience, AOD on, gestures off, and I literally never…

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0 NYanakiev7 over 2 years ago

Yeah, I think it is a bug. Happens on just a few watchfaces for me.

0 nmyeti over 2 years ago in reply to NYanakiev7

NYanakiev7 said:
Yeah, I think it is a bug. Happens on just a few watchfaces for me.

I believe it is intended that it still goes completely dark after a given period of no movement.

0 Sbtrails over 2 years ago in reply to nmyeti

That's not intended in always on display mode, only gesture mode.

0 Mladen T over 2 years ago in reply to nmyeti

After x seconds the watchface changes from "active" one to the "standby" one but it never goes dark with AOD active.

Edit.

My bad...just saw the answer from Garmin.

0 JRMiler over 2 years ago

Yep, this is definitely happening with all of my Connect IQ watch faces. Doesn't seem to be an issue with the native watch faces.

+1 Garmin - Chris over 2 years ago

Updated October 18th, 2022:

If your display was turning off despite your settings, the v9.37 software update has fixed the issue.

- v9.37 Software Update

This picture will help and the Support Center article goes over expected behavior and the AMOLED display: Understanding Always On Setting for the Epix (Gen 2)

0 nickk over 2 years ago in reply to Garmin - Chris

I suppose this describes the current 7.2 behavior? Because my watch came with v. 6.57 or some such yesterday and I didn't update until today as 7.2 isn't available via GCM. Always-on was indeed always, regardless of watch face / screen used. Having updated manually using Garmin Express, I'm now observing the stated behavior on all watch faces including the stock ones that ship with the watch.

Can we perhaps increase the 60s no-motion timeout to 2-3 min? Better still, make it configurable?

0 acousticbiker over 2 years ago in reply to Garmin - Chris

Thanks, Chris. Yes, that does help but given those specifications there isn’t really an option for a display that is always on so “Always on Display” is misleading (and now it makes sense how Epix is able to get so much more “always on” battery life than other AMOLED watches). I suggest the name be changed to something more accurate or, as nick.karasev suggested, make it configurable to allow a truly always on mode

0 Mladen T over 2 years ago in reply to Garmin - Chris

I'm probably missing something but why the watch should go off after 60 seconds when gesture is on?

Normally, with "gesture on" the watch goes off when you rotate the wrist away from the body...having another option that makes it off after 60 seconds looks useless.

Agree with the others that in this case there's no real AOD but i have to test it personally to evaluate it better and if i don't like it i'll keep the Venu 2 with real AOD.

0 djhonda over 2 years ago in reply to Garmin - Chris

so Epix has an always on AMOLED display***

*** - unless you don't move it for 60 secs or longer