Backlight on keys and touch does not work

tymmej 3 months ago

I have set backlight on keys & touch and gesture on after sunset.

Gesture works as expected, but touching screen or pressing buttons do not activate backlight.

Top Replies

Garmin-Laurie 3 months ago in reply to Meesh100 +3 verified

Update September 16, 2024:

Our engineers are investigating reports of the display not being activated with either buttons or touch screen after sunset, regardless of settings. They are looking to a future…
Garmin-Laurie 3 months ago +0 verified

Hello tymmej

I am sorry to hear this is not responding as expected. Does this time conflict with your sleep schedule? If so, watch are your display settings for during Sleep Mode?
Garmin-Laurie 3 months ago in reply to Splat Matt +0 verified

Hello, I am sorry to hear you are having this issue. I would like to help investigate this further. For this, I have reached out via Private message.
Garmin-Laurie 2 months ago in reply to KrapfenKringel +1 verified

Update September 25, 2024:

Our engineers have identified a concern that keeps the touch screen and keys from activating the watch face, after sunset. They have released a fix for this with the latest BETA…
Garmin-Laurie 2 months ago in reply to zippyioa +1 verified

zippyioa said:
No sign of "after sunset" working at any time unfortunately Garmin-Laurie

Thank you for your quick reply. I have updated our engineers that this is still not working as expected…
Splat Matt 3 months ago +3

Same issue

Every product release - Garmin how hard are you testing the software for bugs?
Splat Matt 3 months ago in reply to 9626287 +2

I completely agree, in fact I’m sending mine back today for a refund. I think I’m going to hold off using Garmin at the moment.

All Replies

+1 Garmin-Laurie 3 months ago in reply to Meesh100

Update September 16, 2024:

Our engineers are investigating reports of the display not being activated with either buttons or touch screen after sunset, regardless of settings. They are looking to a future software update to address.

0 zippyioa 3 months ago in reply to Garmin-Laurie

Thanks Garmin-Laurie hopefully they can find the issue and fix it soon

0 409c3a3d651e49e3bd7f51955bd2a889 3 months ago

I found out the issue. There are TWO different places for backlight settings (WHAT THE HECK GARMIN)! So if you go into Settings: Watch Settings: Display and Brightness, that’s where most of us went to adjust our settings. It allows the backlight to to either be off or on all the time, gesture mode works after sunset, but it didn’t work for the keys. This is on the watch and the phone app. HOWEVER, there’s a hidden display menu. Go to your hot keys (now called SHORTCUTS) in the phone app and select DISPLAY SETTINGS for one of your hot keys. When you open that, it’s a menu completely different from the standard settings. I selected the backlight to after sunset for that and bam! Now it works. It shouldn’t have to be that difficult. But I think there are identical menu options for the display that don’t talk to each other. I hope this helps!

0 JHolthuysen 3 months ago in reply to 409c3a3d651e49e3bd7f51955bd2a889

Excellent find! Works for me now.

0 JHolthuysen 3 months ago in reply to JHolthuysen

Spoke too soon. For some odd reason this ‘work around’ only works for a short while and then it stops working.

0 zippyioa 3 months ago in reply to 409c3a3d651e49e3bd7f51955bd2a889

I tried it on mine, making sure both the shortcut option and the original settings menu option were both set to "after sunset" for key press or screen touch.... sadly it's not working for me

0 Meesh100 3 months ago in reply to 409c3a3d651e49e3bd7f51955bd2a889

Thanks for trying to help. Seems to work so far but it remains to be seen if my settings will be correct at sunrise/during daytime. I'll monitor this. Another worrying fault I have noticed though, is that when I have display settings set as a shortcut and press 'text size', the watch consistency crashes. Garmin, please fix.

UPDATE 24th Sept: It appears to be still working with the work around suggested above.

On shortcut I Have the settings under GENERAL USE - KEYS AND TOUCH as After Sunset. GESTURE is off.

On main settings DISPLAY & BRIGHTNESS, GESTURE is set as after sunset and Keys and Touch are set as on.

0 409c3a3d651e49e3bd7f51955bd2a889 3 months ago in reply to JHolthuysen

Yep. It resets once a day. Garmin needs to fix this.

0 KrapfenKringel 2 months ago

Garmin should finally add backlight controlled by environment light: off when it's bright, 5% (or whatever the user sets) when it's dark.

"After sunset" setting is so lazy, I can be in dark rooms before sunset and in bright ones after.

+1 Garmin-Laurie 2 months ago in reply to KrapfenKringel

Update September 25, 2024:

Our engineers have identified a concern that keeps the touch screen and keys from activating the watch face, after sunset. They have released a fix for this with the latest BETA software version 11.81. if you are experiencing this issue, you may consider installing this BETA update.

https://forums.garmin.com/beta-program/fenix-8-series/f/announcements/386154/beta-version-11-81---check-for-updates-only