I have set backlight on keys & touch and gesture on after sunset.
Gesture works as expected, but touching screen or pressing buttons do not activate backlight.
I have set backlight on keys & touch and gesture on after sunset.
Gesture works as expected, but touching screen or pressing buttons do not activate backlight.
Update September 16, 2024:
Our engineers are investigating reports of the display not being activated with either buttons or touch screen after sunset, regardless of settings. They are looking to a future…
Hello tymmej
I am sorry to hear this is not responding as expected. Does this time conflict with your sleep schedule? If so, watch are your display settings for during Sleep Mode?
Hello, I am sorry to hear you are having this issue. I would like to help investigate this further. For this, I have reached out via Private message.
Update September 25, 2024:
Our engineers have identified a concern that keeps the touch screen and keys from activating the watch face, after sunset. They have released a fix for this with the latest BETA…
No sign of "after sunset" working at any time unfortunately Garmin-Laurie
Thank you for your quick reply. I have updated our engineers that this is still not working as expected…
Same issue
Every product release - Garmin how hard are you testing the software for bugs?
I completely agree, in fact I’m sending mine back today for a refund. I think I’m going to hold off using Garmin at the moment.
Hello tymmej
I am sorry to hear this is not responding as expected. Does this time conflict with your sleep schedule? If so, watch are your display settings for during Sleep Mode?
No, it does not conflict.
Sleep schedule starts at 22:00 and sunset is at 19:55. Current time is 21:00
No, it does not conflict.
I am sorry to hear this is not working. I am going to reach out to you via Private Message to discuss this more thoroughly.
I am having the same issue. Key and touch will not activate the backlight after sunset. Tried running through all the settings and did a hard reset. Nothing has helped.
I’m having the same issue.
Not sure what happened, but when I woke this morning, a lot of the settings were undone. For instance the annoying vibrate was back on when you touch the screen and now when unlocking the screen, the screen will flash and redraw the watch face really slowly. I am not sure if there was an update or something in the middle of the night. This one might have a trip back to Garmin coming :(
Same issue
Every product release - Garmin how hard are you testing the software for bugs?
They don't seem to do any serious testing. They have paying customers doing the testing .
I completely agree, in fact I’m sending mine back today for a refund. I think I’m going to hold off using Garmin at the moment.
Hello, I am sorry to hear you are having this issue. I would like to help investigate this further. For this, I have reached out via Private message.