20.16 The watch does not connect to HRM PRO+ immediately

After updating from 19.x to 20.16, it happened twice in a row that Enduro 2 did not immediately connect to the HRM PRO+. Are any of you experiencing similar problems?

EDIT: I then removed the HRM PRO+ strap from the watch, tried to add it again and it still won't add. I will try several more times.

EDIT2: I can no longer connect the HRM PRO+ to the watch. Don't try to remove it and connect it again, it probably won't work.

Top Replies

Garmin-Laurie 3 months ago in reply to socorsu +1 verified

Hello. I am sorry to hear you are having this issue. I would love to help you investigate this further. For this, I will reach out to you to collect the details of your experience.

All Replies

0 1509486261 4 months ago

It works the same for me. I haven't tried disconnecting the HRM PRO plus chest strap. This problem is also being discussed by Fenix 7 owners.

0 mt3ch 4 months ago

I have HRM PRO and it’s the same. It never connects automatically now but when I press “connect” it works every time.

0 socorsu 3 months ago

When Beta testers said too early for a Public 20.xx ... Beta is ongoing with emergency fix

https://forums.garmin.com/beta-program/fenix-7-series/f/announcements/404677/beta-version-20-19---now-available-ota-over-the-air-for-all-models

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Change log for version 20.19 since v20.16 (currently live):

Fixed crash on jump rope activities.
Fixed possible crash during long activities.

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We are investigating sensors not connecting automatically.

If you would like to help please see this forum page and my request for files:

https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-20-xx/20-16-stable-external-sensors-not-auto-connecting-when-starting-an-activity?CommentSortBy=CreatedDate&CommentSortOrder=Descending

+1 Garmin-Laurie 3 months ago in reply to socorsu

Hello. I am sorry to hear you are having this issue. I would love to help you investigate this further. For this, I will reach out to you to collect the details of your experience.

0 socorsu 3 months ago

For Your Information

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https://forums.garmin.com/beta-program/fenix-7-series/f/announcements/405289/beta-version-20-21---now-available-ota-over-the-air-for-all-models

Change log for version 20.21 since v20.16 (currently live):

Fixed BLE sensor names clearing.
Fixed crash when failing to pair headphones.
Fixed grade not updating.
Fixed pairing with CT10.
Fixed possible crash when moving golf pin position .
Fixed sensors not automatically pairing.
Fixed toggling auto broadcast heart rate.

We are investigating sensors not connecting automatically. - We believe we have fixed this on 20.21.