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My watch stopped recording elevation on my runs! Help!

4626493
1 month ago

My last 2 runs elevation says 0. The map recorded and all the other data except elevation. both times I waiting for GPS to go green. the data is missing on the connect app and on the watch. It also says I climbed 0 floors today. Is my watch not working? Help please!!

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  • 1 month ago +1 verified

    Hello

    I am sorry to hear you are having this concern. As @trux mentioned, this can be caused by a blocked sensor port. For cleaning this, we recommend the following: 

    1. Submerge the watch in warm…
  • 1 month ago +1
    4626493 said:
    Is my watch not working?

    Either that, or you have set the altimeter from "auto" into the "barometer only" mode, or the pressure port opening is clogged with dirt. Check its settings. Look…

All Replies

  • 0 1 month ago
    4626493 said:
    Is my watch not working?

    Either that, or you have set the altimeter from "auto" into the "barometer only" mode, or the pressure port opening is clogged with dirt. Check its settings. Look into the sensor port with a magnifying glass, and see whether it is clean. Also verify the SNS version in System » About, on the watch. If it tells v0.0, then the firmware is bricked, and will have to be reinstalled.

  • +1 1 month ago

    Hello

    I am sorry to hear you are having this concern. As @trux mentioned, this can be caused by a blocked sensor port. For cleaning this, we recommend the following: 

    1. Submerge the watch in warm clean water
    2. Rinse the watch under the faucet
    3. Shake loose the excess water
    4. Try calibrating the altimeter

    Calibrate the Altimeter

    If you have not already, I would recommend completing a hard reset. For this, hold the Light button until the watch is off, as opposed to selecting power off. Then power this on again.