Depth sensor fail

Hi,

My descent mk2i has a failed depth sensor. I get “failed to read depth sensor”. The watch as a dive computer is now completely useless. Unfortunately I bought the watch during a visit in Florida, but live in Dubai. Garmin is not honoring the warranty because of this. Anybody have any suggestions how to fix this? To Garmin, how about sorting this out as the watch is three months old!

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Garmin - Chris over 1 year ago +1 verified

I am sorry there is an issue. If your watch is not passing such a critical test, it is a hardware failure and your watch needs to be warranty exchanged. Please reach out to Outdoor Product Support in your…

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+1 Garmin - Chris over 1 year ago

I am sorry there is an issue. If your watch is not passing such a critical test, it is a hardware failure and your watch needs to be warranty exchanged. Please reach out to Outdoor Product Support in your region.

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I want to ensure you have seen this message. Even though you are in Dubai, you can reach out to UK Product Support since they cover Europe and the Middle East to arrange your exchange. I do not know who you reached out to the first time, but please reach out to UK Product Support.

0 2822437 over 1 year ago

Please provide specifics on the warranty denial. I'm considering a Mk2 purchase and need to know how well the warranty is.

0 2157441 over 1 year ago in reply to Garmin - Chris

And when the warrently is out of the date? I have the same problem on a Mk1 and the dealer proposed to send the watch to the Gramin support for a repair of 450 €!!!! I'm not happy with this proposal and without another solution, I'm leaving Garmin for another brand.

0 2157441 over 1 year ago in reply to 2822437

Be careful on the quality support of Garmin! For a defect of the sensor on a MK1. Garmin ask to me a amount of 450 € for the repair.

0 Garmin - Chris over 1 year ago in reply to 2157441

I am sorry you had the issue. You own a Descent 1 (first generation that you have had for over 5 years 6 months.) It is unfortunate your watch developed an issue but you have had your watch for over 5 years too.

0 2157441 over 1 year ago in reply to Garmin - Chris

Thanks Chris for this message.

with this one, you confirm:

- that your products are not design to be repaired easily (450€ for one sensor !)

- that Garmin don’t care of client when the product is sold

- that the Garmin products are not designed to be used for long periods

Definitely, this watch is my last Garmin product. I have others dive computers with hundred dives and more than 5 years without problem.

0 Garmin - Chris over 1 year ago in reply to 2157441

I am going to disagree with your statement but we appreciate your feedback.