MK2i is not turning on either charge

I just take back my MK2i dive computer and it is not charging or turning on, I try different source and not luck; sometimes it looks to come alive by stop charging. Pins are clean and cable looks ok

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+1 Garmin - Chris over 2 years ago

I am sorry you are having an issue. You might be able to recover your watch without needing to exchange it.

Please try the following:

- Even if appearing normal, clean the rear connection point of your watch using isopropyl alcohol or an old school pencil eraser.

- With your watch unplugged, hold down the top left power button for 30 seconds.

If your watch did not turn on, charge your watch. Give 15-20 seconds to see if your watch responds. If no response, proceed to the next step.

- With your watch plugged in charging, hold down the top left button again for 30 seconds.