Hi, I've just recently updated my Descent Mk2i to v20.10 and since then have been rebooting randomly straight after receiving a notification.
Is there a fix for this? Would love to know if anyone else is having similar issue.
Hi, I've just recently updated my Descent Mk2i to v20.10 and since then have been rebooting randomly straight after receiving a notification.
Is there a fix for this? Would love to know if anyone else is having similar issue.
The new v20.40 software release will resolve the notification issue being experienced.
The new v20.40 update has been released to resolve the issue. You should receive it soon as the release reaches 100% in the release.
To be fair, I think it's an issue of individual Garmin staff categorizing this as a "not common issue".
I appreciate the feedback. To be fair on our end too - with your initial…
The new v20.40 software release will resolve the notification issue being experienced.
I experience the same issue with my Mk2i. It doesn't reboot on every notification, but randomly it reboots after receiving a notification. I disabled all notification sources, expect very few important ones, but yesterday it happened again after receiving a notification from WhatsApp.
I also have the same issue. It's a concern for any technical diver to use it as a dive computer.
The reset doesn't fix the issue. Does 20.30 fix the issue? Or how can I revert to the previous firmware?
Me too. I have tried resetting the whole watch but seems like the problem is still there. Been using the watch with notification disabled.
Tried 20.30. The issues remains. Really annoying. Garmin, please provide a solution!
I have the same issue with my mk2s as well as my friend‘s. It randomly reboot whenever i receive a notification. It has never happened before, please address and review this issue asap. I couldn’t accept the fact that you are simply ignoring peoples comment here.
To be fair, I think it's an issue of individual Garmin staff categorizing this as a "not common issue". I have contacted the local repair center and regional Garmin HQ. They are quite helpful and professional. They said it's a firmware issue which can be resolved over firmware update. Exchanging/replacing the watch will solve nothing. The new firmware of 20.40 has been released to solve this issue (I haven't got the notification for the update yet). Hopefully the issue can be resolved.
Here is my post about this issue. The Garmin staff simply told me to exchange the watch and locked the discussion thread.
forums.garmin.com/.../descent-mk2i-random-self-reboot-after-update-to-20-10
The new v20.40 update has been released to resolve the issue. You should receive it soon as the release reaches 100% in the release.
To be fair, I think it's an issue of individual Garmin staff categorizing this as a "not common issue".
I appreciate the feedback. To be fair on our end too - with your initial post, we had to make a decision based on what was seen overall worldwide. Hence, it was not common at the time. As more information came in, connections were made with patterns and that led to the issue being resolved quickly.
Thank you for your initial alert to the issue when you created the forum post. It helped put the issue on the radar and led to the new v20.40 software update you will receive soon.