Garmin MK2i descent not updating

My wifes garmin Mk2i watch is running software version 12.30, she has garmin connect IQ, garmin connect & Garmin Dive installed on her iphone7. The watch is paired with the phone, I can open any of the apps and they all see the watch and will perform a sync with it. Auto update is enabled in all the apps and on the watch. but no matter what I try, none of the apps seem to see or recognize the latest garmin updates (My Mk2i is running version 14.10). I have uninstalled garmin connect and connectIQ from the phone, restarted the phone and reinstalled them. They all start up but still fail to see the latest updates!! The location in my wifes connect account shows "united states" so she should see the version 14.10 update. I have powered down the watch and powered it back up a few times, but still no notification about any updates!! Any ideas what I am doing wrong? My watch and the apps all inform me of the update (as they are supposed to), but my wifes is not behaving as I would expect. How can I manually force an update?

Would welcome any suggestion or ideas.

Regards Gary

0 trux over 2 years ago

If you look at the status of the v14.10 rollout, it tells it is at 50%, so apparently your wife's watch is still in the remaining 50%, and will have to wait till the firmware is released for her S/N too. It may take hours, days, or weeks, depending on the number and seriousness of issues Garmin Support received from the devices already updated.

0 thrasherg over 2 years ago in reply to trux

Many thanks, I saw the 50% but had no idea what it was referring too, I didn't know releases where performed by serial number, I thought it was by model!! But surely there must be a release between the 12.30 that the watch currently has and 14.10? I doubt Garmin jumped that far in release numbers without some intermediate releases? Shouldn't the apps be listing an update somewhere between 12.30 and 14.10? Thanks for all the help and the explanation.

Gary

0 trux over 2 years ago in reply to thrasherg

thrasherg said:
But surely there must be a release between the 12.30 that the watch currently has and 14.10?

No, there was no public version in between those two

0 thrasherg over 2 years ago in reply to trux

Many thanks indeed Trux, I am surprised there wasn't a 13.xx release, but it's great to know that she is not very far out of date!! I really appreciate all your help.

Gary

0 Bill3701 over 2 years ago in reply to thrasherg

Be thankful you at least getting the updates. So far, in the Asia area none of us have it. I'm still running on 8.60 because Garmin doesn't have the wherewithal to push their updates to ALL Regions..

0 thrasherg over 2 years ago in reply to Bill3701

Not to rub things in, but my wife's descent Mk2i just updated to 14.10, so its definitely rolling out here in the USA.

Gary