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Ascent value freez during hike mode

9772221
2 months ago

During hike the total ascent freez (but altitude still work) sometimes during more than 10 min.. and sometime stop to work

Altitude continue to work but no corrélation with the total ascent

Descent seems ok

I try to change the case in the watch face but didn't work

Same things on the instinct of my gf

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  • +1 1 month ago

    Hello

    I am sorry to hear you are having this issue. Here is an article about how total ascent is calculated. Total Ascent, Average Ascent, and Maximum Elevation If based on this, you feel your total ascent is not reading correctly, I would recommend first trying these steps: 

    • Ensure the watch software is on the latest version using Garmin Express. 
    • Try calibrating the altimeter.
    • If you have not already, I would recommend cleaning the altimeter sensor: 

    Debris blocking the sensor port will need to be rinsed free. The sensor port is located on the right side of the watch, between the Start/Stop and the Back/Lap buttons.

    1. Run low pressure, warm water over the sensor port.
    2. Gently remove any visible debris.
    3. Shake away excess water and allow to air dry.
    4. Calibrate the altimeter.
    • If this is impacting a specific activity app, I would recommend reset the app settings with these steps: 
    1. Hold the menu button
    2. Select Activities and Apps
    3. Select the desired app
    4. Select Restore Defaults

    If this continues, please feel free to reach out to me via Private Message. 

  • 0 4 days ago in reply to Garmin-Laurie

    Dear Laurie

    Unfortunately it's didn't work 

    I update the watch with new software version but it's continue to freeze 

    Same problem on instinct solar of my gf

    I have taking photos if you want more details!

    Altitude is always ok but ascent update when it want !