Bug report : button don't respond well since 11.21 update

7988218 3 months ago

Hello ! Since half a year and the 11.21 update, the buttons no longer respond well : when the watch is inactive, I sometimes have to press them 3 or 4 times for the watch to finally "wake up". At this point, the buttons work correctly until the next time you don't touch the buttons for few minutes.
It's pretty annoying when I do the chronograph and I want to be precise with the START and the STOP. I often miss the activity and I have to bring a Casio with me.
The problem doesn't seems to happen during a freedive or scuba dive activity.
Restart, soft reset, and factory reset the watch don't solve anything... And with all the crashes that happen with the last update, I don't trust the update anymore, and I dont want to try It for the moment... It's been 7 month and I don't have any solution...
Does someone have the same problem ?

Top Replies

Garmin-Laurie 3 months ago +1 verified
Hello 7988218

I am sorry to hear you are having trouble with this. For this, I would recommend trying the following troubleshooting steps:
- Ensure the watch software is updated to the latest version 15…

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+1 Garmin-Laurie 3 months ago

Hello 7988218

I am sorry to hear you are having trouble with this. For this, I would recommend trying the following troubleshooting steps:

Ensure the watch software is updated to the latest version 15.08 using Garmin Express.
You will also want to try cleaning the buttons. For this, we recommend these steps:
1. Submerge the watch in warm/clean water for 10 minutes
2. Remove the water
3. Press the buttons repeatedly

Since you have already tried a factory reset, if this issue continues, I would recommend contacting Garmin Product Support.

0 7988218 3 months ago in reply to Garmin-Laurie

Thank's for your answer.

But I am affirmative : it's not a hardware dirty buttons probleme. Everything was alright juste before the update, and every buttons have this issue just after it... And the buttons respond well after the watch is "waken up"... In addition, I always clean the watch with clean water just after every diving use.

As I said, I'm not confident to do the 15.08 update, since many users have crash issues... Pretty annoying for a diving equipement...

0 AntonioAca 3 months ago

That Is incredible! Garmin suggest you to update your g1 to fw 15 even if they know that fw is heavly bugged

Also my old g1 and now g1 solar often fall in a sleeping mood, it very annoing. It appened alto to my Garmin fenix 5 when I used custom watchfaces

Garmin g1 solar is my last Garmin device

0 7988218 3 months ago in reply to AntonioAca

I don't know man. It's my first Garmin, and I love it. Small diving watch. I can use it in everyday use. Perfect for apnea. Here in Guadeloupe the sun does all the works, since 8 month I never charge it by wire ... I just want bugs like that to be solved.