unable to update garmin d2 mach 1 to 18.14. Stucked in 17.28

7722342 2 days ago

unable to update garmin d2 mach 1 to 18.14

0 trux 2 days ago

Did you try it over the USB cable from Garmin Express on a computer?

0 BrokenBooks 2 days ago

Me too... stuck at 15.77. Tried everything, cannot use the IQ store as everything is blocked due to outdated firmware. Garmin!? Help us out here.

0 1609039 1 day ago

Exactly the same issue.

I have tried WiFi from watch and then also the plugged in to computer using Garmin Express.

On each occasion it downloads the 18.14 update. When I run the update, the screen eventually says the watch has been successfully updated to 17.28 which it was already on.

0 trux 1 day ago in reply to 1609039

You may not have sufficient free room on the storage of the watch. You can clean up the following folders, to make some more room for the firmware update:

//GARMIN/Activity/ - all files
//GARMIN/RemoteSW/ - all files
//GARMIN/Debug/ - all files
//GARMIN/Courses/ - remove unneeded courses
//GARMIN/Workouts/ - remove unneeded workouts
//GARMIN/Text/ - remove all unneeded languages

You could also remove some unneeded Connect IQ apps, if there are any

0 4232202 17 hours ago

My Garmin D2 Mach 1 is downloading the 18.14 update but after updating status it has updated to 17.28. No help from Garmin other than ‘try resetting’ which I did three times with no different result.

0 4232202 12 hours ago

Same here tried everything including factory reset.

0 trux 10 hours ago in reply to 4232202

4232202 said:
did three times with no different result.

Did you try making more room on the watch as advised in my previous post?

0 4232202 2 hours ago in reply to trux

I reset the watch multiple times without backup reinstalled, can’t get more ‘minimal’ than this I would say.

0 trux 2 hours ago in reply to 4232202

4232202 said:
I reset the watch multiple times

Well, there are several types of reset, and only the master reset with the option "Delete all data", actually frees up most of the storage.

0 trux 2 hours ago in reply to trux

... and if freeing more room does not help, then I recommend reaching out to the Product Support through their website at https://support.garmin.com. Use the Phone or Chat options for an instant response. Email exchanges usually take a few days.