This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

iPhone 11 iOS 13.1 can not pair with marq expedition

Hi, after countless attempts to pair my marq with a new iPhone 11max... I am stumped. I can get half way, but it always fails on the completing the last set up step. I have done everything that is suggested in the support web pages. Also I have the the same issue with my Edge 1030.
all devices have the latest firmware and I am using the latest update of the connect app. All the Settings adjustments are used. Any ideas if there is an issue with 11.3 or iPhone 11max pairing with the marq?

0 Crispin_Ellisdon over 5 years ago

Given that it’s impacting your Edge 1030 too, I’d say it’s far more likely there is something up on the phone/iOS side. I assume you’ve tried all of the usual stuff:

completely remove the Garmin devices from your phone Bluetooth settings and the GCM app
swipe closed the GCM app on the phone
power down and reboot all Garmin devices and the iPhone
re-pair the Garmin devices using the GCM app (not in your iPhone settings)
if pairing fails first time, just give it a go a few more times

I also just noticed that production iOS 13.1.1 has just been released, so maybe that’s worth s try too.

0 joachim2 over 5 years ago in reply to Crispin_Ellisdon

Thanks. I tried all the different things that are recommended on the Garmin support website. I’ll look for that iOS update. Am i the only one with this problem? I did see a report on the Edge 1030 forum. I guess if you bought the marq you would be trying to save money by not getting a new iPhone.

0 Crispin_Ellisdon over 5 years ago in reply to joachim2

I’m on an iPhone XR, so it could be an issue with the iPhone 11+ specifically, but I’m sure we’d see loads of complaints on the Fenix 6 and Forerunner 945 forums too if that were the case (945 is essentially the same intervals as the MARQ).

I forgot to add to the list, but I assume you are on the latest version of the GCM app too.