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Garmin broke my Marq after maps update

Yesterday a morning run in the morning with 2 CIQ apps installed - all went well. Got home and connected my Marq to my computer, I see there is an update for base maps and Europe or so (I do not remember exactly which but it is not important) - I did the update.

Today try to do a run with same app, the watch keep rebooting when starting the app.

I tried the following:

- made Run app back to defaults

- install different CIQ apps, when I try to add the 2nd one, Marq reboots

- set off all my sensors

- reboot my Marq by pressing light button for 10s

No mater what I tried, I cannot add a 2nd CIQ app! The only culprit I could think of was the maps update. I am on FW 3.40 - I am going to write to Garmin beta team. Quite unpleasant!

Top Replies

Garmin-Heath over 5 years ago in reply to meste7 +1

meste7 The fact that the issue came back after installing the two CIQ apps shows us that the issue is being caused by one of those apps. Could you uninstall both apps and try it again?

If it does not…
DFXDFX over 5 years ago in reply to meste7 +1

Could you please tell me how do you managed to contact the Garmin Support Team? Judging by the place you ran you either are from the same country as I am or you just train there. On Garmin site there is…

All Replies

0 DFXDFX over 5 years ago in reply to meste7

Could you please tell me how do you managed to contact the Garmin Support Team? Judging by the place you ran you either are from the same country as I am or you just train there. On Garmin site there is only a UK phone listed as contact and I have sent my watcj three times to the store I got it from only to be returned in the same state.

Thank you.

0 meste7 over 5 years ago in reply to DFXDFX

I called the UK number