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MARQ series bluetooth performance (music)

NYanakiev7
over 5 years ago

Hi everyone,

I was wondering if anyone else is seeing a similar type of behaviour when attempting to play music and run/ride. I own a MARQ Expedition and have so far tried using:

Jabra Elite Active 65T Bluetooth 5 (wouldn't stay connected after switching on/off; infrequent dropouts);

-->had the Jabras exchanged for a brand new pair- same problem!

Sennheiser Momentum True Wireless Bluetooth 5 (dropouts when an activity is initiated)

TaoTronics TT-BH07 (dropouts when activity started)

TaoTronics TT-8H16 (dropouts when activity started)

Anker Slim+ Bluetooth 5 (dropouts when activity started)

Plantronics Backbeat Fit 3100- dropouts

Aftershokz Trekz Air- hurray, almost no dropouts but horrible!!!!! sound-->returned

In common for all of the above- perfect when listening to music in watch mode; various degrees of cutting out when starting any activity

Any ideas? I am really puzzled how pretty much everything seems to work fine with the new Forerunner FR945 (going by the earphones impressions thread)

Cheers,

Nick

  • 0 over 5 years ago in reply to Garmin-Heath

    Yes, tried both arms, no big difference. I just did a treadmill run with a Stryd and a HRM-Run- not a single dropout..

    This is just too weird! 

  • 0 over 5 years ago in reply to NYanakiev7

    Thank you for testing it again on the treadmill. 

    It sounds like I need to spend some time writing a support article about wireless interference but until I get that published, feel free to look out on the web about wireless interference. There is a lot of information on this, and they give some great examples too. After you do that, you can keep an eye out for locations you notice it over and over and/or things that could be affecting it at the same time. 

    Plus, I bet a lot of people in these forums could provide you some resources too since we have tons of smart people that like complex troubleshooting and new technology. So if anyone does have a good resource, feel free to share it.

  • 0 over 5 years ago in reply to Garmin-Heath

    Another thing to add. I have never experienced good performance with this watch--the most music has played without skipping is 6-7 minutes and back to once every few seconds. 

    I have run in the city and out in the countryside, while hiking and not seeing a big difference between these two scenarios.

    What I continue to not understand is how others are reporting good performance, while I find the watch utterly useless for recording an activity and listening to music...... 

  • 0 over 5 years ago in reply to NYanakiev7

    I wouldn't say lucky, running with your head tilted left doesn't lead to good running form ;)

    I am not sure if the watch is trying to connect to any wifi connection while running in neighborhoods as the drop outs are much worse (and longer) while near houses versus out in the open.

  • 0 over 5 years ago in reply to RickCain

    Lol, I see what you mean. 

  • 0 over 5 years ago in reply to Garmin-Heath

    Another thing to add- problems with music playback ONLY occur when the GPS is on. No matter where I am, whether that's the city or the local park/countryside village etc, tracking an activity with GPS results in music cutting out. 

    Come on Garmin, it's been months since I reported this issue. My watch was sent in for inspection ages ago and there is still no solution?!!!

  • 0 over 4 years ago in reply to NYanakiev7

    Did Garmin ever come up with a reliable troubleshooting solution for music cut outs during running?

    Having music cut out a lot during runs on the beach with Apple AirPods v2 and BackBeat 3100. Worse on the 3100. 

    I’m using an Adventurer purchased recently. Problem happens every time I run, but only when I run. Walking music is fine. 

  • 0 over 4 years ago in reply to TransAtlantic1

    Dang. Very frustrating. I know there have been updates that were supposed to make things more stable.

    I have had an Expedition ('Adventurer') for over a year and a half and used four or five different bluetooth headphones with it - never once had a problem. I primarily use music and podcasts - all via Spotify. Just lucky I guess?

  • 0 over 4 years ago

    I'm installing the beta software to see if that makes a difference (not expecting it to). If that doesn't work I'll try a full reset. And if that doesn't work will contact Garmin about a repair or replacement.

  • 0 over 4 years ago in reply to TransAtlantic1

    Beta software did not solve the dropout problem.

    Interestingly tried running in a different location (forests) and dropouts were not as bad as the beach, but still to frequent to be acceptable.

    So going to try to reset next I guess.