Garmin Instinct software unable to be updated due to connectivity issues.

3281940 9 months ago

I am having trouble connecting and updating a Garmin Instinct (software version 6.60) to both the Garmin Express app (windows) and the Garmin Connect app (iOS).
Garmin Instinct will fail to pair with Garmin Connect app (all normal troubleshooting recommendations followed).
Garmin instinct will show up on Garmin express software and will receive a message stating the Garmin Express Servers are unavailable.
I have successfully connected another device Fenix 5x on this Garmin Express version so am certain the internet connection is sufficient.
I’m stumped any ideas?

Top Replies

seilogramp 9 months ago +1

3281940 said:
all normal troubleshooting recommendations followed

Have you tried restarting the watch? Then if not working, resetting the watch to factory defaults?

3281940 said:
Garmin instinct will show…
BunBun! 9 months ago in reply to 3281940 +1

Well, try re-installing the Express or at least re-adding the watch to it, even when one watch works with it, other may not, duno why, maybe some setting or cache got wrong, but indeed it may help to connect…

All Replies

0 seilogramp 9 months ago

3281940 said:
all normal troubleshooting recommendations followed

Have you tried restarting the watch? Then if not working, resetting the watch to factory defaults?

3281940 said:
Garmin instinct will show up on Garmin express software and will receive a message stating the Garmin Express Servers are unavailable.

Typically, Garmin Express is going to be the most reliable way to get your watch up to the latest version. IIRC, I've seen that error when my username and/or password for my Garmin account was wrong. Such as after I reset my password but didn't update it in Garmin Express. If you're sure all is well, then next step would be to uninstall Garmin Express, check the option "Delete all Garmin Express files from your computer."

Then download the latest version from Garmin - Garmin Express - Windows | Garmin

Then reinstall the app.

More here - Garmin Express Displays a Server Error Message | Garmin Customer Support

If still no joy, contact Garmin Product Support directly.

0 3281940 9 months ago in reply to seilogramp

I have talked to Garmin product support, sounds like the software version is too far behind to salvage it. They have offered a new Instinct device at a discounted rate.

Any one else with any ideas?

Otherwise thanks for your help!!

0 BunBun! 9 months ago in reply to 3281940

Well, try re-installing the Express or at least re-adding the watch to it, even when one watch works with it, other may not, duno why, maybe some setting or cache got wrong, but indeed it may help to connect.

0 seilogramp 9 months ago in reply to 3281940

3281940 said:
They have offered a new Instinct device at a discounted rate.

This seems like they gave up too soon. Where are you located? Support in certain countries is not operated by Garmin, rather a third-party distributor site.

Did they walk you through the complete reinstallation of Garmin Express and resetting your watch to defaults?