Garmin Instinct dies after 12 hours of being fully charged.

After fully charging my Garmin Instinct it now dies after 12 hours. And, not using any gps or notifications. How do I get battery replaced?

Top Replies

Garmin - Chris over 3 years ago in reply to hoofbeats95 +1 verified

A master reset is worth trying to confirm if your issue is the battery fast draining or something else that has gone sideways causing the issue. Here are the steps - How to Reset my Garmin Instinct Wat…
Garmin - Chris over 3 years ago in reply to hoofbeats95 +1 verified

The difference between using System > Reset and the Master Reset in the support article, the master reset clears 100% everything. The System > Reset within the watch menu, leaves behind some information…
9219829 over 3 years ago +1

Hi! I am facing the same issue since a couple of weeks.. I have purchased my Instinct in August of 2019.. worked flawlessly until a couple of weeks or so.. battery has been draining within a day! 23.5…

All Replies

0 6619804 over 3 years ago

Bad news - nobody knows how to do it.

forums.garmin.com/.../garmin-instinct-change-battery

0 darnich over 3 years ago

I would try a full factory reset first of all...

+1 Garmin - Chris over 3 years ago

If your battery starts to fast drain, there are 3 things you can try:

- Power your watch off then back on again

- Soft Reset: Hold down your top left CTRL button until your watch shuts off, then let go

- Full Reset: How to Reset My Garmin Instinct Watch

If your battery continues to fast drain after testing a full charge after each step, please use the contact information on the bottom of the Support Center article to reach out and contact Outdoor Product Support. We will be happy to work with you further.

0 hoofbeats95 over 3 years ago

My husbands Instinct started losing battery quickly as well. He got it in Dec 2019 and it's been fabulous until recently. Did something change with an update?

0 Garmin - Chris over 3 years ago in reply to hoofbeats95

Not that we have seen. I have both my Instinct Solar and 1 of my base Instinct watches on the latest version 14.10 update and I have not had any issue with fast drain.

Please review this article, How to Improve my Garmin Instinct Battery Life

It mentions a factory default reset on the bottom that can be done. After resetting it, fully charge and test again. If the issue continues, please contact our Outdoor Product Support team at the bottom of the support article. We will be happy to assist further.

0 hoofbeats95 over 3 years ago in reply to Garmin - Chris

I did the factory reset with no results. I've read there is a master reset. Is that worth trying? something changed here. This watch is dying super fast and before he could go about 2 weeks between charges I think.

+1 Garmin - Chris over 3 years ago in reply to hoofbeats95

A master reset is worth trying to confirm if your issue is the battery fast draining or something else that has gone sideways causing the issue. Here are the steps - How to Reset my Garmin Instinct Watch.

If you continue to have the fast battery drain, please reach out to Outdoor Product Support with the information found on the bottom of the support article. We will be happy to work with you further.

0 hoofbeats95 over 3 years ago in reply to Garmin - Chris

I presume the master reset is different than going through the menu and just doing a reset that way correct?

0 gaijin over 3 years ago in reply to hoofbeats95

hoofbeats95 said:
I presume the master reset is different than going through the menu and just doing a reset that way correct?

Yes. It is very different. Here it is for the click-averse:

How to Reset My Garmin Instinct Watch

There are a few instances in which the Garmin Instinct may need to be reset. These include the the following:

The watch is not receiving a satellite signal.
To restore to factory default settings.
The watch is not functioning properly.

Performing a reset will erase some user data.¹

Performing a Master Reset

NOTE: Resetting a watch will disconnect it from the Connect app but not Bluetooth settings, see How do I Remove a Device from the Garmin Connect App? for steps on how to remove it.

Ensure watch is powered off²
Press and hold Back/Set
Power on watch while continuing to hold Back/Set
Release Back/Lap button once the Reset Default Settings message appears
Select Yes

The reset is successful if the watch finishes powering up and goes through initial setup. Try the steps again if initial setup does not appear. Following the reset, place the watch outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.

If the master reset does not work, another method to reset the watch can be tried. Select the heading below for steps on the secondary reset.

Secondary Master Reset

Ensure the watch is powered off²
Press and hold Down/ABC, GPS, and Back/Set
Power the watch on while holding these buttons
After the first beep release Start
After the second beep release the remaining buttons

The watch should now be reset.

¹User data consists of activity history, waypoints, courses, routes and tracks

²If the watch will not power off, press and hold Light until the screen goes blank. This causes the watch to power off and should only be used when a normal power down is not possible.

HTH

0 hoofbeats95 over 3 years ago in reply to gaijin

I did click on it. But going through the menu options also restored default settings. So I'm unsure what the "difference" actually is. What I do know is the battery life is awful very suddenly and it's frustrating.