Garmin Instinct - EPO No Update Through Garmin Connect

Hi,

Can I know the status of EPO Garmin Instinct why not update ? Already connect to Garmin Connet android, wait for 10 minutes and sync few time already, but still EPO expire.

Beside using computers to sync the EPO , it is Garmin Connect can't update it?

Thank you.

Top Replies

trux over 4 years ago +1

9667927 said:
Can I know the status of EPO Garmin Instinct why not update ?

Typically it happens when you press the GPS button while still being in the reach of your home WiFi, and then move further away…
trux over 4 years ago in reply to 9667927 +1

9667927 said:
no press the GPS button

If you do not press the GPS button, the EPO won't update. Unlike with Garmin Express, that updates the EPO file on each connection, Garmin Connect only updates the…

All Replies

0 trux over 4 years ago

9667927 said:
Can I know the status of EPO Garmin Instinct why not update ?

Typically it happens when you press the GPS button while still being in the reach of your home WiFi, and then move further away, and the phone loses the connection with the WiFi, and does not activate the mobile data yet. The EPO download then fails. Another possibility is that the Bluetooth connection between the watch and the phone drops for some reasons (i.e. due to battery saving options on the phone, and similar)

0 9667927 over 4 years ago in reply to trux

Hi,

Thanks your reply .

The watch is staying same places with same mobile data and no press the GPS button.

For the Bluetooth connection problem I think is strong enough between phone and Bluetooth.

Anyhow, thanks again your information , I try to see how.

0 trux over 4 years ago in reply to 9667927

9667927 said:
no press the GPS button

If you do not press the GPS button, the EPO won't update. Unlike with Garmin Express, that updates the EPO file on each connection, Garmin Connect only updates the file when really needed (starting an GPS activity).

0 9667927 over 4 years ago in reply to trux

Thank you , I try to see how.