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Instinct beta 12.10 Did not fix lap swimming crash

seajim
over 4 years ago

Installed the 12.10 beta, but still crashes.   It's a bit different.  Instead of crashing after the first set, it crashes after the second set.   Erases everything except the last set.  If the fist set is over 1,000 yards, it always seems to happen. 

For nine months this watch operated perfectly, but something changed about 8 weeks ago and is still not right.

  • +1 over 4 years ago

    If you haven't already, please directly email the Instinct engineers working on the new software update at [email protected]. Thank you.

  • 0 over 4 years ago

    I have been sending in updates after workouts to the Beta team.  The issue is not yet fixed, it is only different as I have described to the Beta team.  Reading about the other problems with 12.10 makes we wonder I I can go back several firmware updates.   This watch worked great for 9 months and starting sometime in late September or early October has had issue after issue.  

  • Former Member
    0 Former Member over 4 years ago

    I have been calling into Garmin since October about this.  I was told today that there is still no answer to when this issue can be resolved.  I was hoping to have a working watch by the start of the new year.  I would love to talk to the people working on the problem, but I only have talked to customer service.  I have some time off from work, I would be willing to fly out and help test some watches if needed.  Anything I can do to help I would be willing.  I swam 4300 for my 43 birthday last week and had to count 86 laps- super fun!!!!  I start the year off with 100 100’s so if we can’t get this fixed by first week of January then I am going to have to count 200 laps and have no record of how fast I did it, or any actual proof.   

  • 0 over 4 years ago in reply to Former Member
    I would love to talk to the people working on the problem, but I only have talked to customer service

    Then write to the developer team ([email protected]) directly, as suggested above. Customer Support cannot handle any issues with beta versions, anyway.

  • 0 over 4 years ago in reply to Former Member

    the update 12.10 did not fix this issue.  It is 'better' in that it doesn't happen every time, but it still happens with regularity.   Tiresome as it the Instinct used to work flawlessly until about late September.   Now it continues to crash, only not every single time.   

  • 0 over 4 years ago in reply to seajim

    BTW is beyond beta now and still has problems.