Instinct crash and reboot during activity

Thanks for the feedback, I have contacted Garmin Support via the email webform, hopefully they can provide instructions for getting the affected FIT files to them.

Thanks again,

Mark

i have had 3 instinct solar surf and they all randomly reboot (not consistently) when i do pool swim and hit the stop button . its annoying as you can not get your recovery rate after swimming on a consistent basis.

I have Garmin Instinct Tactical firmware version 12.20 and it crashed after a 45 min swim session. I lost some of my laps then my watch fails to sync the remaining activity data to my phone.

I was impressed with while I was swimming it recorded my lap count quite accurately. This was a 40 lap session I thought the issue could have been the battery but it restarted with 2 bars of battery.

I’ve had my watch now for under 10 days now on the first charge.

Gareth said:

my watch fails to sync the remaining activity data to my phone.

Try a manual upload to Garmin Connect Web

• With your Garmin device connected to your computer
• Open the drive associated with your device
• Look for your FIT file under the \GARMIN\ACTIVITY folder

• Drag and drop the file on to the Garmin Connect Import Data page.

If you get any message other than Import Complete, then there is a problem with the file being corrupt. In that case, please zip the file and attach it to this thread. We can look at it to see what might be wrong and possibly repair it for you.

Great thanks, I was able to upload this manually. Thanks. I noticed that during swimming heart rate wasn’t recorded is that normal.

Gareth said:

I noticed that during swimming heart rate wasn’t recorded is that normal.

Yes, you'd need one of the HRMs with the "store and forward" feature.

I've now completed 3 pool swim sessions and the watch seems to crash at approximately 1.2 -1.6Km swimming. I am running the latest firmware.

This happens every time. Today it stopped at 1,150 Meters at approximately 30 minutes. It doesn't automatically resume the session and I have to start a new pool swim activity.

Is there anything I can do to resolve this issue?

1. Partially solved/regained funtionality. 

I have the same problem. 

No solid solution found yet. 

Partially solved, so at least I can use it, did a reset, deactivated  buttons vibration and alarms vibration and moreover disconnect the bluetooth before starting the GPS and the activity. 

That works for me. It doesn t shut down as soon as I start the activity, but yeah it sucks because it was very handy to have calls and messages at hand while training since I have a newborn son and calls can be very important. 

2021585 said:

That works for me. It doesn t shut down as soon as I start the activity, but yeah it sucks because it was very handy to have calls and messages at hand while training since I have a newborn son and calls can be very important.

It would not really work reliably while swimming anyway. BT does not work underwater, and above water the range of it is just a few meters. It means the BT connection is either not working at all, when you are swimming, or connecting just occasionally, and intermittently when you at the pool end close to your phone and have the watch above the water (and apparently Instinct does not like when you repeatedly interrupt the connection in a critical moment, by submerging the watch or swimming away).