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My solar instinct is not showing solar exposure

9429064 over 1 year ago

My instinct solar doesn’t show solar exposure and is not charging when in direct solar rays

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Garmin-Laurie over 1 year ago +0 verified
Hello 9429064

I am sorry to hear you are having this concern. For this, I would initially try some troubleshooting.
- If you are using any screen protector, please remove this, and ensure the display is…
Garmin-Laurie over 1 year ago in reply to Sina +1 verified

Sina said:
i have the same issue since Sunday

I am sorry to hear you are experiencing this concern. If you have tried the steps mentioned above, and this is still occurring, I will reach out to you via…

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+1 Garmin-Laurie over 1 year ago

Hello 9429064

I am sorry to hear you are having this concern. For this, I would initially try some troubleshooting.

If you are using any screen protector, please remove this, and ensure the display is clean.
Place the watch in Battery Save mode. Take the watch outdoors in direct bright sunlight for a couple hours. Check for any solar charging in the Solar widget.
If there is no Solar charging, I would next recommend a hard reset. For this, hold the Light button until the watch shuts off, as opposed to selecting power off. Then power this on again, and test the Solar charging.

If this is still not working, please feel free to reach out to me directly via Private Message.

0 Sina over 1 year ago

i have the same issue since Sunday…

+1 Garmin-Laurie over 1 year ago in reply to Sina

Sina said:
i have the same issue since Sunday

I am sorry to hear you are experiencing this concern. If you have tried the steps mentioned above, and this is still occurring, I will reach out to you via email to continue investigating this concern.

0 9429064 over 1 year ago in reply to Garmin-Laurie

I tried the suggestions and it still is not solar charging

0 3612639 over 1 year ago

Same issue since these past few weeks maybe?

0 3612639 over 1 year ago in reply to Garmin-Laurie

Could you reach out to me? I reset mine to defaults last night. Still no solar is being registered. Running v19.10.

0 kllim72 over 1 year ago in reply to Garmin-Laurie

Hi I have an Instinct 2 Solar and have the same problem. Solar intensity records nothing once I plug it to usb charging. I need to switch off and on after each usb charge before this problem goes away, very irritating. Pls fix this bug asap.