This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Software Version 16.10 ? Am I the only one who has a non-existent Firmware version ? None APAC watch.

bluefish over 3 years ago

Edit : my watch is not an APAC model. This has now been confirmed several times by Garmln. It has also been confirmed several times that this FW does NOT exist.

Nevertheless, I have this version.

Who else ?

Top Replies

Garmin - Chris over 3 years ago in reply to 4787013 +2 verified

There are no issues with the Instinct Solar watches showing the software version so it is not in the error department. It is in the department of being a moderator, I do not hear every last fine detail…
bluefish over 3 years ago in reply to Garmin - Chris +1 verified

Garmin - Chris said:
You must have a SE Asia version of the Instinct Solar known as APAC.

No

The German product support has ruled this out based on the device ID and serial number.
bluefish over 3 years ago in reply to Garmin - Chris +1

Thank you very much for your help per pm

So according to the serial number it is NOT APAC.

How can it be that I have a watch with a FW version that does not exist?

All Replies

0 bluefish over 3 years ago in reply to Garmin - Chris

Garmin - Chris said:
someone will know the answer at our USA headquarters. I will update once I know more.

Thank you!

0 kiecherb over 3 years ago

i have buy a garmin instinct solar tactical whith blackfriday to french website "lepape", and i have firmware 16.10.

0 Garmin - Chris over 3 years ago in reply to kiecherb

Thank you!

0 4787013 over 3 years ago

Factory f***up? Flashed wrong firmware for a batch of units.

+1 Garmin - Chris over 3 years ago in reply to 4787013

There are no issues with the Instinct Solar watches showing the software version so it is not in the error department. It is in the department of being a moderator, I do not hear every last fine detail immediately.

EDITED 12/13/2021:

It has been confirmed that our production teams are putting software versions 16.10 or version 16.13 (APAC SE Asia region) on new Instinct Solar watches.

0 bluefish over 3 years ago in reply to Garmin - Chris

Thanks for the answer. Do I understand correctly ? 16.10 for the worldwide versions ? And 16.13 for APAC ?

0 Garmin - Chris over 3 years ago in reply to bluefish

Correct.

0 bluefish over 3 years ago in reply to Garmin - Chris

And is there an explanation why this version is then not available as an official update via Express ?

0 Garmin - Chris over 3 years ago in reply to bluefish

There is not an official explanation as to why the decision was made other than the information given.

I am locking this thread now since an official answer has been given.

You are welcome to send me a Private Message. Thanks again for bringing the software version difference to our attention.