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Software Version 16.10 ? Am I the only one who has a non-existent Firmware version ? None APAC watch.

bluefish over 3 years ago

Edit : my watch is not an APAC model. This has now been confirmed several times by Garmln. It has also been confirmed several times that this FW does NOT exist.

Nevertheless, I have this version.

Who else ?

Top Replies

Garmin - Chris over 3 years ago in reply to 4787013 +2 verified

There are no issues with the Instinct Solar watches showing the software version so it is not in the error department. It is in the department of being a moderator, I do not hear every last fine detail…
bluefish over 3 years ago in reply to Garmin - Chris +1 verified

Garmin - Chris said:
You must have a SE Asia version of the Instinct Solar known as APAC.
No
The German product support has ruled this out based on the device ID and serial number.
bluefish over 3 years ago in reply to Garmin - Chris +1

Thank you very much for your help per pm

So according to the serial number it is NOT APAC.

How can it be that I have a watch with a FW version that does not exist?

All Replies

+1 Garmin - Chris over 3 years ago

You must have a SE Asia version of the Instinct Solar known as APAC. Those software updates will often be different versions and they are on a different update schedule due to the special language requirements and software programming.

+1 bluefish over 3 years ago in reply to Garmin - Chris

Garmin - Chris said:
You must have a SE Asia version of the Instinct Solar known as APAC.

No

The German product support has ruled this out based on the device ID and serial number.

+1 Garmin - Chris over 3 years ago in reply to bluefish

Considering there has been no version 16.10 software update released to the rest of the world other than SE Asia - unless there is an issue with the behavior of your watch and it needs to be exchanged through Germany Product Support, it will be best to wait and see if the next new official update loads properly or not.

0 bluefish over 3 years ago in reply to Garmin - Chris

Garmin - Chris said:
Considering there has been no version 16.10 software update released to the rest of the world other than SE Asia

So you are sure that I have an APAC version, although the German support has excluded this ? 16.10 is APAC ? Where can I read that ?

0 Garmin - Chris over 3 years ago in reply to bluefish

I am not sure you have an APAC version since you blacked out your watch UNIT ID but you stated you spoke with Germany Product Support and they confirmed it for you. You cannot confirm it without having us run your serial number through our production database. We can then see exactly what you own.

0 bluefish over 3 years ago in reply to Garmin - Chris

For other models you can check in def Garmindevice.xml if it is a ROW or APAC version. What is the APAC code for the Instinct Solar ?

0 Garmin - Chris over 3 years ago in reply to bluefish

We do not provide such proprietary information. If you would like me to check your watch, please provide your UNIT ID or Serial number. You are welcome to Private Message me.

0 bluefish over 3 years ago in reply to Garmin - Chris

Garmin - Chris said:
I am not sure you have an APAC version since you blacked out your watch UNIT ID

Will send you a pm

0 Garmin - Chris over 3 years ago in reply to bluefish

What you just provided me will not work. Please Private Message me. Thank you.

0 bluefish over 3 years ago in reply to Garmin - Chris

Thank you! I‘ve send you a pm