HR tracking during activity has become very unreliable.. Placed a support call with Garmin and have received no response.

Former Member over 5 years ago

Hi all.

I have a Fenix 5 Plus an its been solid for the first 10 months but as it approaches its end of warranty I've started noticing that the optical heart rate sensor is becoming more and more erratic.The HR feedback is basically rubbish and. Has anyone had any luck with having this issue addressed by Garmin or is it an "accepted" feature based on other forum posts?

Cheers

Rob

0 seilogramp over 5 years ago

Placed a support call with Garmin and have received no response.

Typically it takes 3 business days. I normally get a response the next business day. If it's taking longer than that, and you want faster service, you should be able to call or chat.

0 Former Member over 5 years ago in reply to seilogramp

Cheers will try that as it's been over a week