Fenix 5s stopped connecting to 3 different HR straps

Hi all,

My Fenix 5S all of the sudden stopped connecting to 3 different HR straps (I have the tri one- blue, the running- red, and another old one from my old watch). All of them worked just fine until a few days ago, and I am not sure what went wrong.

They have new batteries (I change batteries every 2 months).

I don't have another watch or device where I can check if they connect to it.

But I have tried these steps already:

1. Turning off/on the watch

2. deleting the sensors from my watch and trying to add them again (didn't find any of them)

3. resetting the watch and connecting it again, from the strat- still didn't work.

Of course I know how to use the straps, been using straps for a long time now.

someone suggested that if all failed, then it must have a problem with the +ANT on the watch itself. Unfortunately, due the corona virus, all labs are closed, so I can't really check it now.

Any suggestions from you guys?

Did you have the same issue?

Appreciate your rep[ly

Stay healthy!

Zoe

Top Replies

Garmin - Chris over 3 years ago in reply to eletyortega +1 verified

eletyortega

- If you are not able to pair your HRM strap to your Fenix 5 series watch, there are a few things you can try:

1) Remove the batteries from your HRM for 5-10 minutes then put them back in …

All Replies

0 outlaw24 over 5 years ago

You can try taking the battery out and "shorting" the two connectors together for a few seconds and then replacing the battery. It works for me on my heart rate strap. I don't know why you need to do it but it does. See the following thread:

Link

0 Meitalrun over 5 years ago in reply to outlaw24

Hey, thanks for your reply.

unfortunately I don’t think this is the issue. I am talking about three different straps... each had their battery changed at a different time... seems very unlikely that this is the problem

0 Garmin-Anthony over 5 years ago in reply to Meitalrun

Meitalrun Hello Zoe. Do you recall what steps you took to reset the watch? And after the reset did the watch come up with the out of box setup screen and have you select a language?

0 eletyortega over 3 years ago

did you get this solved? I have the same issue, no batter issues

+1 Garmin - Chris over 3 years ago in reply to eletyortega

eletyortega

- If you are not able to pair your HRM strap to your Fenix 5 series watch, there are a few things you can try:

1) Remove the batteries from your HRM for 5-10 minutes then put them back in (acts as a reset)

2) Replace the batteries in your HRM strap

3) Reset your watch then try pairing again. If they still will not pair, replace the HRM strap. - How to Reset My Garmin Outdoor Watch