Fenix 5 not syncing with IOS 13.1.2

Former Member over 5 years ago

Since update to IOS 13.2 & 13.1.2 my watch is not syncing properly to Garmin connect. I am having to restart phone and watch to get it to sync.

0 Former Member over 5 years ago

I'm on iOS 13.1.2, same problems as described here (I have Fenix 5S plus). The only way I can sync is by plugging my phone into my laptop and using Garmin Connect. Very annoying

0 Former Member over 5 years ago

Same here. iOS 13.2 and iphone 11 pro, complete ballsup. Loosing connection, wont sync until you restart watch, even then I sometimes have to restart the phone or switch bluetooth off and on again. Glitchy as. Unpaired and removed bluetooth connection then reconnected and everything was dandy for a few hours. Then gone again. I'm not going to waste time doing this again as I I had to re add my cards to garmin pay again.

Is it iOS or Connect thats the issue?

0 Wolf2793 over 5 years ago

Same here.

0 Former Member over 5 years ago

So is there a solution yet mine connects but won’t sync data

0 thr4 over 5 years ago in reply to Former Member

Based on what I gathered around the internet this was introduced sometime around the latest GC app update and/or iOS update (I have the same problem - Fenix 5 connects to my iPhone, receives notifications but the sync process times out). Looks like we'll need to wait for the next app update.

0 Former Member over 5 years ago in reply to thr4

It’s bloody frustrating but it doesn’t seem to do it with every watch ,my mate has a F5 and iPhone 11 too with no issues

0 Nerup over 5 years ago

Issue same here on Fenix 5x Plus and IOS 13.2. Simply will not sync probably. Only via pc and cable! Any tricks that you've found to work?

0 EFOPPEN over 5 years ago in reply to Nerup

My watch is a WiFi version. It syncs fine via WiFi if I choose to do so manually. But rather would have it kept working with GC!

0 Former Member over 5 years ago

Support garmin told me "it's a GC problem... we have to wait update GC"

0 Chewitt007 over 5 years ago in reply to Former Member

‘Tks for the info just wish Garmin had put out a communication it would of saved a lot of time and effort for us all.