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Watch Broken at the hinge

4328108
over 4 years ago

Hi,

so out out of the blue, I see the thin rod that holds the watch strap broken, as in the attached pics. What options do I have ?

i bought the watch in 2017, so might be out of warranty. 

Thanks for the help. 

Regards,

Ajit

  • 0 over 4 years ago

    Wow.... uh, that's not fixable....

    I'd contact Garmin but... how did you manage to do that?  In all seriousness these watches are quite strong in regard to how they're built case-wise, but I don't think there's anything that can be done about that in terms of a repair.

  • 0 over 4 years ago in reply to tickerguy

    Hi,

    I have no clue how that happened.....had kept the watch for charging and when I pick it up to wear....see this. Doesn’t look good....I agree......

    Any idea how do I contact Garmin for this.....just to see if there is any way out. Walk in to a store or write to them ?

    Regards,

    Ajit

  • 0 over 4 years ago

    could you write in this thread when you get an answer on what to do.. my hinge has been semi broken for over a year (still holding but there is a crack) and my warranty has also run out ( i know i am dumb, should have dealt with it before)

  • 0 over 4 years ago in reply to 4328108

    I had an issue and went to their website and started a chat.  They were right on it.  Otherwise you could use JB Weld and a Dremel tool or file to recreate the base.

  • 0 over 4 years ago

    There had to have been a pretty strong force to break that. That is more than likely not covered under warranty and you’ll be relegated to buying a new watch. That said, when you talk to Garmin Support ON THE PHONE, they do have outstanding customer service, so it’s worth a shot to see if they can send you a new one.

  • 0 over 4 years ago

    Use jb weld epoxy maybe can fix it

  • 0 over 4 years ago in reply to 4328108

    Hi Ajit!

    How did you fix it? My fenix 5 broken in same way. (at the hinge)

    Regards,

    Evgeny

  • 0 over 3 years ago

    The same happened to my Garmin Fenix 5 and to be completely honest I have no clue how! The watch is 2.5 years old. I am afraid I cannot count on Garmin's support. @Ajit have you heard anything from Garmin on this problem?

  • 0 over 3 years ago

    I recently broke my Vivoactive 3 Music at the hinge, almost identical to the OP's photo. It happened when I was golfing - just flew off when I mishit the ball and chunked the grass, classic. Anyway, I called Garmin support and the man was extremely nice. He had me send him photos of the watch and told me he'd send a replacement at no cost. 

    As long as you haven't had a history of breaking watches, they should be able to accommodate a replacement. I'm really happy with Garmin's customer support. Hope this helps anyone else out there with a broken watch! 

  • 0 over 3 years ago

    I had the same thing happen to not one, but 2 Forerunner 645 watches. They replaced it with a refurbished (like new) one. And then that broke, the same way, just yesterday after 15 months. 

    Apparently this is NOT uncommon from what I've been reading. 

    I LOVE Garmin... I've had several. It's really the only brand I'm interested in. But, this issue is extremely disappointing and frustrating. It's not like these watches are $50 or $100. They're HUNDREDS. 

    I don't understand why they don't just make the case metal?? I'd be happy to pay more for it. Plus, you'd think they would save $ not having to send so many people replacement watches...?