Navigation Not Working - Distance Always 0 (Zero)

due to problem with EPO, in my case I delete everyday, do you have a widget or app to delete EPO.BIN of our F5X?

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Garmin-Heath over 5 years ago +1 verified

We continue to investigate this issue, but do not have a solution. As a temporary workaround, the watch will update distance if you are able to sync with Garmin Connect Mobile, Garmin Express, or plug…
Garmin-Heath over 5 years ago +4 verified

Everyone, we are sorry for the delay but I'm happy to report that in the current 14.73 beta software has a fix for the Zero Distance Issue.

Feel free to install the beta software and report in the…
tnasaelpm over 5 years ago in reply to Mistamb +3

I now have a 5x Plus so I no longer have this issue. However, syncing my 5x with Garmin Connect mobile did not work, nor did plugging it into a power source. The only workaround that did work was plugging…
Puustinen over 5 years ago in reply to tnasaelpm +3

This seems to confirm previous reports we've had on this and other threads:

1. Fenix 5x Plus used to have this bug during beta phase, but it was fixed before release version. Somehow the fix isn't…

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Garmin-Heath thanks for your help! i can't answer to your private message. it tells me, private messages are disabled. when i go into settings and enable it, click on save and go back into the settings. it is unchecked again. is there another way to send you the infos? (i can read your message, but not answer it)

0 Sam201176 over 5 years ago

Almost impossible for me to.. kept getting signed out before I could post an answer.
Managed in the end. Thanks Heath.
???????And again in this post.... will keep trying .. keeps signing me out.

0 Garmin-Heath over 5 years ago

Mistamb, that is odd since my settings are set up to get messages and I did get replies from people. If it is still giving you troubles, please contact Product Support and they can add your information next to everyone else.

Sam201176 You did figure out how to message me if you got any tips, feel free to share them with Mistamb, please.

0 Mistamb over 5 years ago

Garmin-Heath no, it's not the problem to write to you (because you're an admin) i cannot write to anybody a private message. i allways got this message (see image)

i allready wrote to the webmin under "contact us" months ago. and yesterday too. when i go to "user-Settings" -> Account -> change something -> click on save -> go out and go back in. everything i changed is back to default.

But here is the Info: (except the Serial Number)
Fenix 5x

Software: 12.82 (da30263) BETA
GPS: 2.5
Display 2.9
Wi-Fi 2.4
CIQ: 3.0.1
SNS: 6.5
WHR: 20.03.31

Can't tell exactly how often. but around every 3 hours must be realistic (bluetooth with the iOS app, latest version).

Mario

0 Mistamb over 5 years ago

OnlyTwo :-D :-) thank's very much!!!!!!!!! i tryed nearly everything except adding somebody to the ignore list.

0 mcorrea over 5 years ago

Even with the same problem, As it is possible that they still do not solve it :(.

0 Mistamb over 5 years ago

Everyone, thank you! I was able to reproduce this issue with your help.

I will be contacting all of you via Private Message to get more information. If you see this thread after I posted this message, please contact Garmin Support and they would be happy to walk you through getting the information that we need to gather.

Thank you again, all of you make my job a dream job!

mcorrea i think they will.

0 tnasaelpm over 5 years ago

Bump

0 Garmin-Heath over 5 years ago

We are still looking into this and if you want to ‘Bump’ it, then the best thing to do is to contact the Garmin Support Teams. This will provide more information on who is experiencing and with what equipment too. Also, it will allow you to be added to a contact list that will email you with the fix when it is in place.

0 Mistamb over 5 years ago

is there a temporary solution, which doesn't require a computer?