Fenix 5 rebooting when connected to Garmin Connect App

Former Member over 7 years ago

Hi,

Wondering if anyone one can help.

Since the 7.10 update my Fenix 5 constantly resets itself while connected to the Garmin Connect App on my phone. It doesn’t have to be tracking - I did a restore to default settings in case it was corrupted files and it would cycle through a reboot while I was trying to re-input setup data. If I have the App closed the unit works perfectly.

I’m using an iPhone 8 with the most up to date release of Garmin Connect. I’ve also checked my iOS and it is the most current version.

Any help greatly appreciated.

Cheers

G

0 DayneNash over 7 years ago

Has Anyone on this thread had their problem solved? I've had a replacement Fenix 5S sent to me and exactly the same problem has been happening with the new watch. I've updated to version 8 of the software with no fix. I've then been supplied with beta version 8.54 still crashes. no response from [email][email protected][/email] which is where I sent all the crash logs etc.
Having ongoing problems getting onto support staff...
Anyone got a fix yet?

0 Former Member over 7 years ago

Try having the watch on and connected to GC several hours before using it. Solved it for me. I constantly leave it on now. let me know if it solves the issue!

0 DayneNash over 7 years ago

Nope I've tried every different combination got it to work for 24 hours went out for a run come back and it was in a crash cycle.. It's recording the crash detail in the err_log.txt but seem to be going around in cycles with support posted the watch to them at my cost again and they couldn't replicate even though these crash logs are on the device they said they were sending it back to me and I had to film the screen crashing... Surely someone at Garmin can debug or atleast tell me what these error codes are?????

err_log.txt;

2544 (fenix 5s) SW ver: 854
Build Type: RELEASE
Commit:050b905c2c816f9f5f20d6d7d8aa6f1d272bf4e1
ESN: 3960839813
05/27/18 17:39:18
RTL
errnum: 0x001
r0: 0x20059528
r1: 0x00000200
r2: 0x104b327d
Stack frame PC, SP: 0x000c0a55, 0x20058d88
Call Stack - SP at 0x20058d88:
0x0006fbaf
0x0000a97b
0x104b327d
0x104b327d
0x104b3f39
0x0008b283
0x0008a1d1
0x104b327d
0x000f377b
0x104b3f39
0x0008a55d
0x104b327d
0x104b327d
0x104b39a9
0x104b3f39
0x104b3e5f
0x000f377b
0x104b33f5
0x000f374b
0x104b3f39
0x104b3f89
0x104b3209
0x000f374b
0x104b3aab
0x104b3f39
0x104b3e5f
0x000f374b
0x104b33f5
0x104b3f39
0x104b3f89
0x104b3209
0x104b3aab
Uptime: 34141
dump: AAAAAA -> goes on

0 hitoshi over 7 years ago

Probably the same issue is reported here before.
https://forums.garmin.com/forum/on-the-trail/wrist-worn/fenix-5-5s/1334897-f5-reboot-under-outdoor-cycling-activity

I'm so frustrated with this trouble...

0 Former Member over 6 years ago

Has anyone solved this issue? I have been having the same problem with the watch constantly rebooting.