Fenix 5X - Backlight Gesture settings goes back to "off" position every time I sync

Hello,
i have nearly the exact same issue. The only difference: i have set the backlight gesture to "Off" on the watch and after it (*details*)Syncs via Wifi it is "On" again.

Details: (Scenario 1 and Scenario 2)
1-i set "backlite-geture off" in the watch-settings
1-i sync via Wifi WITHOUT logging in garmin.connect via Web-browser at all
1- dialogue on the watch-screen ends after "updated successfully"
1-settings remain unchanged, everything fine

2-i set "backlite-geture off" in the watch-settings
2-i sync via Wifi WITH logging in garmin.connect via Web-browser (no difference if actually logged in, or have been logged in at any time before syncing!)
2-on the right top there is shown a small "1" for "1 item to sync = Device settings"
2-sync dialogue on the watch-screen shows one more screen after "updated successfully" => "loading display design"
2-settings change, backlite-gesture to "ON"

If i Sync via Bluetooth, nothing changes.
Fenix 5X on 5.84beta , no other issues. It applies only to this section: Settings -> System -> Backlight -> Not During Activity -> Gesture

Best regards,
Thomas

I think I've managed to solve my problem.

I guess there must have been an error or corrupted data on server, being downloaded every time I synced.

I decided to do reset of my F5X but this time I've also removed it from Garmin Connect (watch icon top right -> device settings -> little gear icon -> delete). I also reinstalled mobile apps.
After that, everything went back to normal. It's working for two days now without any problems.

Hope that helps!

Hello Mariusz,
thanks for your reply and for posting your solution!!! My problem remains the same on Software 6.0.
My question is: what information on the watch and on garmin connect was lost, when you did as you explained. You did a hard-reset?

Thanks and best regards,
Thomas

Same problem on software 7.0

The problem isn't in the firmware, it is in the GC settings overwriting the watch (it does this for a range of settings). I'm not even sure that that a reset of the watch is necessary - removing the watch from GC and reinstalling the mobile app should remove the conflicting settings.

Hi everyone,

First, we apologize about this issue. We have been troubleshooting this bug with the Garmin Connect team. They will be implementing a fix, but it also needs to coordinate with our release of a new beta version. Our next beta (after 7.10) should be available soon, and it will resolve this issue. Keep an eye on the forums next week!

Right now a hard reset should not be necessary to fix this. But you would need to completely remove the device from your Garmin Connect account and re-add it. This will prevent the incorrect settings from being sent to your device during syncs.

Again, we apologize for the inconvenience.

Thanks,
Mel
Garmin Outdoor SW Quality Team