This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express Cycling Map Update Failure

I'm on the latest beta for my 5x and I noticed today when I tried to sync the watch via Garmin Express that a map update is available for the cycling map. This fails at the "preparing device" phase. I have almost 6GB of free space, so I don't think that is the issue as the file size of the update is listed a 2.13GB.

I've sent the express log to Garmin but there isn't anything really obvious there

Basically there is a line that says
"System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.ServiceModel.FaultException: The creator of this fault did not specify a Reason."

which appears to be another way of saying "this went poorly."

Is anyone else seeing this error?

ciq.forums.garmin.com/.../1251565.jpg

0 beta-L-user over 7 years ago

I have the same problem for weeks. (5.40; express 5.6.1.0)
Because of a hardware problem my watch was exchanged.
The sync of new one worked for some days, then the same behaviour occured. (5.4; in the meantime 5.6.2.0 was issued).
No sync can be done by Garmin express, neither the cycle maps nor the standard activity or settings sync.

Seems to be a fenix 5X-Garmin Express problem because my fenix 3HR syncs properly.

0 beta-L-user over 7 years ago

Does anybody of you wrote to garmin fenix beta team for the fix?

No, not to the beta-team, but to the general hotline. They confirmed (more than a week ago) that I'm not the only one and they are trying to fix the problem.

0 JW_Z over 7 years ago

I have the same problem for weeks. (5.40; express 5.6.1.0)
Because of a hardware problem my watch was exchanged.
The sync of new one worked for some days, then the same behaviour occured. (5.4; in the meantime 5.6.2.0 was issued).
No sync can be done by Garmin express, neither the cycle maps nor the standard activity or settings sync.

Seems to be a fenix 5X-Garmin Express problem because my fenix 3HR syncs properly.

My 5X also syncs properly now, but as mentioned above, I don't have any new map updates, the error just disappeared.

The update which gave the error reported to me that the new version was 2016.20 but according to BaseCamp that version was already installed on my watch.

The question is do we now miss a map update or not?

0 beta-L-user over 7 years ago

Mine still doesn't sync using Garmin express.

0 ikim1967 over 7 years ago

I connected mine via express and it looks like it did the map and version 6. Have to check the file dates though.

0 Former Member over 7 years ago

On Garmin Express Cycle Map Europe v2017.10 seems to be out (3.37 GB)

0 ikim1967 over 7 years ago

I take that back - upon reconnection

ciq.forums.garmin.com/.../1254332.png

0 gasteropod over 7 years ago

I got the new 2017.10 cycle map, but it won't install for me either. Just updated the watch to v6.0 too.

0 ikim1967 over 7 years ago

Be happy if could just download the file and drag them to the watch!

0 gasteropod over 7 years ago

And looking in the CoreService.log, I'm getting the same error which was reported at the start of this thread:

2017-09-22 16:03:50.4834 | 20 | W | Exception in operation Garmin.Omt.Service.Operation.Map.UpdateMapOperation.
Garmin.Omt.Service.Operation.Map.InvalidMapInstallException: Could not determine where to install the map.
at Garmin.Omt.Service.Operation.Map.Projector.ProjectMap(IDeviceMapUpdate update, IDetailedDevice device, IDeviceIO deviceIO, IMapContent content, IEnumerable`1 softwareReinstalls)
at Garmin.Omt.Service.Operation.Map.Projector.<>c__DisplayClass1_0.<ProjectMapAsync>b__0()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---