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Garmin Express Cycling Map Update Failure

I'm on the latest beta for my 5x and I noticed today when I tried to sync the watch via Garmin Express that a map update is available for the cycling map. This fails at the "preparing device" phase. I have almost 6GB of free space, so I don't think that is the issue as the file size of the update is listed a 2.13GB.

I've sent the express log to Garmin but there isn't anything really obvious there

Basically there is a line that says
"System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.ServiceModel.FaultException: The creator of this fault did not specify a Reason."

which appears to be another way of saying "this went poorly."

Is anyone else seeing this error?

ciq.forums.garmin.com/.../1251565.jpg

0 Former Member over 7 years ago

Me too - the same problem...:(

0 Pitz66 over 7 years ago

Getting the damn map update failed message again. When will this issue finally be rectified...

0 mosabdullah over 7 years ago

It's disappointing when you spend a thousand dollars on a product that is meant to be the best on the market and it doesn't actually work.

My issues since I bought the fenix 5x include maps not updating, all settings getting reset during a firmware update including licenses for purchases I have made. The device hanging during syncs.

Yesterday I had enough and did a hard reset hoping that this would fix the issue and as soon as I connected it to my computer or phone it continued to sync for hours and never finished.

I had to disconnect it in the end because the progress bar hadnt even changed.

I finally got it to sync but the maps just would not update. Its very disappointing that I have to spend many hours trouble shooting a product that is meant to be the best.

I have spent hours searching for a solution and it appears that there is none. Even tried connecting via different networks and still the same issue.

I hope someone finds a solution soon because I will be heading back to the store I bought it from for a refund after Christmas.

0 Campbell_Carroll over 7 years ago

Hi all,

Does anyone know if theres any movement in this space????

I still get 'error communicating with server' I'm sure about anyone else but I think this is the second update that has failed in the same way.

IMO this wearing a bit thin can Garmin please give some feedback about this issue and when is it going to be fixed .....

0 SUSSAMB over 7 years ago

Have you tried the steps in this FAQ https://support.garmin.com/faqSearch/en-US/faq/content/uZQHyc3C4s2S0wfUYR2QY9

Note you can check if your computer can communicate with the servers by clicking here http://omt.garmin.com/

0 Campbell_Carroll over 7 years ago

Hi,

I tried 'all' of the tips etc and sadly no change. Repeated server error happens each time.

A probable fix would be to reinstall both GC and factory / hard reset the F5X ....

Thanks for the help though! Merry Christmas :-)

CAM - Canberra AUST

0 SUSSAMB over 7 years ago

Did you click on the link to see if your computer can actually connect?

(Well done on the Ashes :))

0 Pitz66 over 7 years ago

This error seems to persist version to version of connect. Seems to be something Garmin has either failed to recognise or address, which is a bit of a pity.
Just updated to 5.900 and till no success. Perhaps it has been lobbed into the too hard basket.

0 Campbell_Carroll over 7 years ago

Did you click on the link to see if your computer can actually connect?

(Well done on the Ashes :))

I followed every step, there is no issue with me connecting to the Garmin servers, and it doesn't matter whether auto proxy is enabled or not. Everything else works, just the dam particular update.

The ashes 'you beauty'!!!

Cheers CAM

0 Former Member over 7 years ago

Frustrating..... Without reading all the way through these threads, I assume it has been escalated?

https://www.dropbox.com/s/9xkywxizji3m9sh/Screen%20Shot%202017-12-21%20at%209.09.47%20am.png?dl=0