What is really needed is for Garmin to give us visibility to customer suggestions so we can vote on them and then they implement feature based on what their customers want. But, Garmin has no concept of what customer service is. All we can do as customers is keep submitting the same suggestions over and over and over until Garmin gets it. But it takes all of us relentlessly submitting. So when you see good ideas by others, submit, submit, submit.
I would tend to disagree with much this for the following reasons:
1) I do not feel that "Garmin have no concept of what customer service is". Since purchasing my 5X, I have contacted Garmin customer service twice regarding issues I had with the device. Both times they were prompt, courteous and followed up each contact we had with an e-mail either asking if the issue was resolved, or offering suggestions/advice to fix the problem. Personally, I found their service to be better than many of their competitors in the marketplace.
2) I posted on these forums regarding the issues I had and both times Garmin mentioned the posts in correspondence we had. This shows they have eyes and ears here.
3) There have been more than a few requests posted in these forums which have made it to beta and then to production FW versions.
Quality of service is entirely subjective (anecdotal), therefore the average weight of 'positive' vs 'negative' experiences must, I believe, outweigh individual bias. With this in mind, I posit users find the majority of experiences satisfactory rather than disagreeable.
Again though, this is simply my own opinion.
Yet - still no ability to manually start/sop sleep - one of issues that get quite a bit of negative attention in the forums on multiple devices.
Maybe you can get them to do it..
Correlation is not causation.
Why on earth would this be the case? Logically unsound comparisons and puerile asides do nothing whatsoever to advance our discussion. If a sufficient quantity of users request a function through the appropriate channels, I'm sure Garmin will look in to it. Whether or not they implement those features is an entirely different matter; and realistically, nothing to do with you, me, or anyone else on these forums.
Not true according to you. Look at your own words -
"2) I posted on these forums regarding the issues I had and both times Garmin mentioned the posts in correspondence we had. This shows they have eyes and ears here.
3) There have been more than a few requests posted in these forums which have made it to beta and then to production FW versions.
"
What is true is this it is a common complaint on the forums. What is also true is you don't know how many have requested through the ideas web page because Garmin does not care enough to share submitted ideas and let it's users have vote on what they want. Nor do they even respond to submitted ideas. IMO - this is bad customer service. Also giving polite lip service on the phone should not be construed as good customer service.
I'm afraid we will have to agree to disagree on this until I see evidence to the contrary.
What is true is that this is a common complaint on these forums
What is also true is you don't know how many have requested through the ideas web page because Garmin does not care enough to share submitted ideas and let it's users have vote on what they want.
Nor do they even respond to submitted ideas.
IMO - this is bad customer service
Also giving polite lip service on the phone should not be construed as good customer service.
I'm afraid we will have to agree to disagree on this
until I see evidence to the contrary.
