Garmin Fenix 5S Plus shows that its charging but wont boot

Hello everyone! I just bought a Garmin Fenix 5S Plus. I recieved it today and tried to charge it. It shows that it is charging (see picture below) but i cannot boot it. I have tried holding down the buttons according to other posts regarding Garmin Fenix 5 not turning on. Holding the light button for a minute etc. Can someone please help?

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seilogramp 10 months ago +2

The battery indicator seems to be so low, that there isn't enough power to boot up. You might need to continue charging it. If it's been a while, I would try swapping the charging cable and charging source…

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0 seilogramp 10 months ago

The battery indicator seems to be so low, that there isn't enough power to boot up. You might need to continue charging it. If it's been a while, I would try swapping the charging cable and charging source. If still issues, contact the seller or Garmin Support.