• State Suggested Answer
  • Replies 15 replies
  • Answers 1 answer
  • Subscribers 4 subscribers
  • Views 5117 views
  • Users 0 members are here
Options
Related

Fenix 5 Plus Series - 13.74 Public Beta

Garmin_ODQA
over 4 years ago

Hello Fenix 5/5S/5X Plus users,

We have new beta software ready for your upcoming adventures!

Note: Please allow for the updates to propagate across all servers. There is no need to post that the link does not work. It will after a bit of patience.

Fenix 5S Plus: https://www8.garmin.com/support/download_details.jsp?id=14333
Fenix 5 Plus: https://www8.garmin.com/support/download_details.jsp?id=14331
Fenix 5X Plus: https://www8.garmin.com/support/download_details.jsp?id=14335

13.74 Change Log Notes:

  • Added support for Workout steps with CIQ SDK 3.2.

Please note, the beta updates released on these forums are not suitable for APAC region devices.

Please send all bug reports to outdoor[email protected], and indicate which model of the fenix 5 Plus series you have in the subject line.

  • 0 over 4 years ago

    Hi and ,

    Thanks for bringing this to our attention. The nature of this bug means that some users will need to un-pair and re-pair their Fenix 5 Plus device to Garmin Connect Mobile for LiveTrack to resume functioning as expected. Correct functionality should return after you do this.

    To do this, please:

    • Open GCM on your phone and select your Fenix 5 Plus device
    • Open the menu on the device page and select "remove device"
    • Close GCM and open the Bluetooth menu on your phone, remove the Fenix 5 Plus from here too.
    • Return to GCM and ensure the device is still removed (sometimes opening the Bluetooth menu will add the watch back to the list in GCM)
    • When the watch is removed from both GCM and the phone's Bluetooth menu, initiate the pairing process in GCM and re-add your Fenix 5 Plus watch.
    • After pairing and syncing, LiveTrack will again work as expected.

    I apologize for the inconvenience of re-pairing, but I am confident this should address your issues. If for some reason it does not, please email us at [email protected].

    Thanks,
    Mel
    Garmin Outdoor Software Quality Team

  • 0 over 4 years ago in reply to Mel_ODQA

    Thanks for responding Mel. This is however exactly what I did earlier today. Although the _auto start_ now works, and the email with the link is sent, there is no position/track shown on the LiveTrack map screen. I did not test incident detection, but ilsalgo reported that that does not work either.

  • 0 over 4 years ago in reply to Mel_ODQA

    I have already tried but it doesn't work 

  • 0 over 4 years ago in reply to Mel_ODQA

    Thanks, for me it worked. Juts having re-paired the watch on Android 10 (no uninstall) , the autostart of the livetrack works now and also the livetrack map

  • 0 over 4 years ago

    Rectification: if is not the Fenix 5 Plus, there is no map on the LiveTrack page using the Fenix 1 either (this worked well until a few days ago). "No signal, trying to reconnect". So I guess that the autostart for Fenix 5 Plus is indeed fixed by the steps outlined by Mel, but now there is another thing going on with LiveTrack in general.