Adding Emergency Contacts

I am not able to add emergency contacts through the app. When I select contacts and hit “done” nothing happens and if I exit that field, the contacts I selected are not saved.

Any suggestions would be greatly appreciated! Thanks!

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Former Member over 5 years ago +1

5730895 Hello. I will do what I can to help. Are you using the Connect app on an Android phone or iPhone? Also, after selecting "done" is there any type of error message or just nothing at all on the screen…
Former Member over 5 years ago +1 verified

I have the same issue. I'm using an iPhone and there is no message or anything else on the screen.

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0 Sam201176 over 5 years ago

I've had problems with emergency contacts not being notified..... You have to add + and country code to the existing contact number....but I still have problems using it.

Ps....side note.... Bugs with this forum are creeping in.... Log in log out... Sign in problems.... Tried three times to post this!

0 Former Member over 5 years ago

5730895 Hello. I will do what I can to help. Are you using the Connect app on an Android phone or iPhone? Also, after selecting "done" is there any type of error message or just nothing at all on the screen like you mentioned? Thank you.

+1 Former Member over 5 years ago

I have the same issue. I'm using an iPhone and there is no message or anything else on the screen.

0 5730895 over 5 years ago in reply to Former Member

Thanks! I’m using the Connect app on an iPhone 11. When I select “done” I briefly see the little running person icon, but nothing else happens. The screen continues to show my phone contacts, if I exit the screen the contact I selected is not saved.

0 5730895 over 5 years ago in reply to Sam201176

Thanks! Sadly, this has not worked for me either.

0 Former Member over 5 years ago

Hello. I wanted to follow up and let you know a change was made on our end which we believe resolved the issue. Can anyone that was experiencing this issue please confirm if you are now able to add contacts or not through the Connect app on iOS? Thank you.

0 Sam201176 over 5 years ago in reply to Former Member

I'm using Android so can't confirm ios... but its started working for me now.. All my contacts were notified when I just tested now.

0 5730895 over 5 years ago in reply to Former Member

Thank you very much! I was able to add my contacts through Connect on iOS.