Unable to update maps on Fenix 5S+

My Fenix 5S+ believes my maps are up to date and refuses to update them. There is only "Reinstall" option in the map menu in Garmin Express, so there's nothing I can do about it. Apparently, the maps on my watch have never been updated, I still have 2017.30 Western and Eastern Europe versions despite it's almost 2020 outside.

I've tried some solutions seen on similar threads:

- removing all maps from the watch to free up to 13 Gb of space

- reinstalling all maps via Garmin Express.

My SW version is 10.00 Garmin Express version is 6.19.4.0.

I reached out to support two weeks ago, and they opened a Product Support Case having collected some data from me. Hope they find a resolution, meanwhile I wonder if other people have had this problem and dealt with it. Thanks

0 Dr Phil over 5 years ago

Probably a silly question but did you try to reinstall? Do you have the 2017 maps for Western and Eastern Europe because that's what Garmin Express are giving you? That's what it looks like from your screenshot.

0 radamat82 over 5 years ago

I solve a similar problem with support centre: the problem is with your account in Garmin.only Garmin can solve the issue

0 oleksiy.yergiyev over 5 years ago in reply to Dr Phil

These 2017.30 maps were pre-installed on the watch when I bought it. I did try reinstalling all maps via Garmin Express. The only thing I didn't try, is hard resetting the watch itself. That's because I did it when I got it, and I don't believe this may help while setting up everything once again is cumbersome.

0 macnuts over 5 years ago in reply to oleksiy.yergiyev

Judging from the screenshot you should try fixing it on your computer. GE is reporting old maps for some reason. Resetting the watch will not help you presumably.

Anyway, try fixing it on your computer. Try soft solution first: remove the device from GE, restart GE, go to settings (gear icon it top right corner), expand "advanced" and check your country setting. Add device again to GE.

If that does not work you can purge GE from your computer (purge = uninstall & delete leftovers). Specific instructions depend on your setup (OS version & bitness, other devices connected to GE, other Garmin software installed, etc.).

0 oleksiy.yergiyev over 5 years ago in reply to macnuts

Thanks, I removed the watch from GE, tried changing the Garmin Connect Authentication Domain from Ukraine to UK, reinstalled the watch in the GE - no changes. I also tried checking the updates on three computers, two Win 10, one Apple. Two of them had newly installed GE apps, so I don't think removing and reinstalling Garmin Express is going to help either.

I do think there's something wrong with the watch though. Could it be that it's just ineligible for map updates?

0 oleksiy.yergiyev over 5 years ago in reply to radamat82

Thank you, could you please provide some details on how they managed to deal with the problem?

I've been in contact with the Support since the beginning of December. They asked details on my Garmin Connect account, requested an automatic report to be generated and sent to them by Garmin Express, and that's it, no solution. The latest I got from them - I was asked to remove the watch from Garmin Express and then add it again. It didn't solve the issue.