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Volume controls on powerbeats pro no longer work 10.0

GS05 over 5 years ago

The volume controls dont work anymore for my bluetooth headphones. Since 10.0. Never had a problem before

Anyone else see this?

Top Replies

Garmin - Chris over 5 years ago in reply to D_Gali +3 verified

D_Gali

Our engineers are working with Apple to resolve the volume adjustment issue with their Powerbeats Pro. When this issue began, all Apple Powerbeats Pro were given a new software update by Apple.…
Garmin - Chris over 4 years ago in reply to Former Member +3 verified

The Powerbeats Pro volume rocker issue is expected to be resolved next month during July.

Thank you to everyone for your patience while our engineers have been working with Apple to get this issue resolved…
Garmin - Chris over 4 years ago in reply to JonVV +3 verified

Update 6/30/2020:

The Powerbeats Pro volume rocker being resolved is a 2-tier fix. The v12.00 software update just released late last week is 50% of the resolution. There will be another update still coming…

All Replies

0 SAHO over 5 years ago in reply to Former Member

Sounds like it’s time to raise a ticket with Garmin support then.

0 Former Member over 5 years ago in reply to SAHO

How do I do that please?

0 SAHO over 5 years ago in reply to Former Member

Go to garmin.com/support and find the specific contact details/methods for your country.

0 misterorlando over 5 years ago in reply to Former Member

any resolution to this problem yet?

0 6361603 over 5 years ago

i have the same problem with vivoactive 4, 2gether with jbl reflect flow earbuds. I can not adjust volume on the smartwatch. I have a workaround if the volume is too high or too low. Just adjust the volume on your phone and then reset your watch. Of takes over the volume of your phone... I sent an email to Garmin. Hope they will fix the problem, because it is really annoying

0 RunR over 5 years ago

Are you sure that it is an issue of the watch? My Taotronics Bluetooth headphones work perfectly with my F5+ with every firmware version between 7.6 and currently 10.0!

0 6361603 over 5 years ago in reply to RunR

Yes it must be the integration between jbl earbuds and smartwatch. The earbuds connected to my phone works perfectly.

0 Will Hayler over 5 years ago

I also have lost volume control fenix5 plus to Power beats

Used to work fine

Powerbeats to iPhone works fine

Hopefully Garmin can sort

0 Will Hayler over 5 years ago

I also have the same issue

vol control no longer works between garmin fenix 5 and Powerbeats

0 bryanwhawkins over 5 years ago

same here worked fine for months until 10.0 was released.