Garmin will be better! Update older Fenix!

Garmin has a terrible business policy when it comes to updating watch software … Glances widget, facepro, certainly most of the new firstbeat features can also be part of older fenixes … Eg. Apple updates (functionally not only bugs) Macbook (or Watch) for 4 years or more after, Garmin does not want to add new features its not one version below, which is simply a flop that it should not forgive. Even from the price policy, where the price far exceeds the competition. Likewise, he has an app store where most of them are unusable … let the new features (widgets) charge and put them in the shop … But this is too much. Watches are the best, but the approach to the customer has much better all competition.

  • Former Member
    0 Former Member over 5 years ago in reply to Odie21

    Because you are ignoring obvious and well known issues. You seem to think the fenix is perfect and we are just whining. Maybe stop attacking us. Bozo. 

  • Wifi - music loading and upload activiies. Smart notifications are spotty at best. Garmin pay has never worked for me.  Headphones the list was limited. Shall I continue?

    After a full factory reset some time back, I haven't been using music with my watch for a while. Yesterday I wanted to set up WiFi, Spotify and pair a BT headset.

    Including syncing ~8 hours of music this took me 10-15 minutes tops before I was out running. No issues at all.

    So, I'm not saying that you are not having issues, but certainly not everyone has.

    EDIT: and oh, I forgot: Although not a heavy user, Garmin Pay has also worked like a charm every time I've tried it.

  • Hi,

    pace display never works fine since I bought the watch. Not in easy terrains, nor in difficult trerrains. So pace based workouts an calculations are all wrong. V02 max, resting times, training load etc etc. All functions and features which are directly dependent on right pace !  735 XT where I came from does it really better.

    Sleep tracking does not work right. From one day to another my complet sleeping profile changed onlyx due to change of the watch !  Ok. 735 XT is wrong or F5+ is wrong.

    All values are only estimated based on more or less good models. But if these values are complete crap then they are useless. And values like V02 max and resting times can give you a good advice for your state. It is enough that the trend is valuable. The exact values are not neccesarry !

    I dont know which features are not working right for e. for swimming, open water is knwona s not usable, for other user.

    TOPO Maps on my watch does not work since version 6.xx or so ? I use openfietsmap which works fine. So it can't be a hardware problem ! Here the same problem ported to the F6 ;-) So where ist the hardware problem ?

    forums.garmin.com/.../lost-topoactive-maps-on-6x-sapphire

    The only Idea Garmin support has is to change the watch against an refurbisehd one. So I have a new watch (only some month old) with multiple software bugs which should be cahnged against an older one which is in worst case used  since month ! Then I could directly buy a used watch from some ebay market plavce and not a new one. This is *** !

  • You seem to think the fenix is perfect and we are just whining. Maybe stop attacking us. Bozo.

    Really? Where have I said that any of these products are perfect? Anything that is software driven will never be perfect but the 5+ series is a well rounded device that for some people don’t experience issues, for others there are.

    I don’t attack people that have problems, I understand. Who I respond to are the ones that complain that their 1 or 2 year old device MUST get new features, Garmin owes them that because of what they spent. Those people are funny to me. 

    If you hate Garmin so much, then stop buying their products. Try another manufacturer and then maybe, just maybe you’ll appreciate what you had with Garmin. Are all the products perfect? Absolutely not, the development with some of their models is atrocious, namely the Descent Mk1. But I’ve had the 5x+ and 5+ and overall, they’re good models.

  • Former Member
    0 Former Member over 5 years ago

    I agree with you because I have a feeling that when you bought something new you expecting new features at least one year after will see them to your product. They announced the new features of marq and features of vivosmart 4 (body battery) and the watch was on the market very short time. Not everyone of 5+ owners bought it the moment it announced I have it 6 month and I feel that they rob me because if I knew what’s coming i’ll Wait for 945 or 6. It is not worth it to sell it this moment. I have the 5x+ 850 euro the 6x pro costs 750 and my device in market 799 now

  • Hi,

    me too.  Last year my son got a brand new Samsung Galaxy S9 with Android 9. About 4 Weeks after lauch of S9 I got Android 9 for my S8 too. And some weeks later my wife got Android 9 for her "old", in that case around 2,5 years. old Galaxy S7.

    Now Samsung is on Galaxy S10 and S7 got updates and new features. This is something called customer relationship and customer care.

    Where is the problem top bring the newer OS features of the new F6 to the hardware of the older, my watch is 5 month old, watches. Hardware Plattform isn't an argument yet. If it is, there is a big bug in design and development of the SDK. In worst case they have to change the hardware abstraction layer. The SDK should be free of hardware dependencies.

    On IBM z/OS we are running on the modern z14 Architecture Level Assembler, Cobol and PL1 programms developed in the the late 1979s. Without any problems. The worts case is that we hav eto recompile the modules.   

  • So if anyone does not share your opinion they are either Garmin employees or get free watches?? 

  • Former Member
    0 Former Member over 5 years ago in reply to NickJ1966

    Please don't tell us that you really think there are no Garmin sponsored or employed people in here influencing the oppinion for the good. Because if you really think this forum is clean, you seem to be a bit naive, sorry.

    And concerning the topic of this thread...

    Maybe we should be happy that Garmin will not bring new features to the Fenix 5+ since, as we learned over tha past years, almost every new feature that Garmin roles out crashes another.

    For me, i would be glad if my Faenix 5+ would have at least all features that i payed for working bug-free - but that will not happen with this company.- as we all have learned.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Interesting. The first set of headphones I tried to pair have worked just fine (Plantronics Backbeat). I've since now successfully used three different models from three different brands - no issues with any headset I've tried to date. I use Spotify and Garmin pay on a daily basis and my activities upload via wifi before I've walked to my front door. I think I'd be returning my watch or at least getting some instruction as to how to correctly configure it if I were you because your experience certainly isn't a common one.

  • I get the licensing issues with Firstbeat/third party algorithms, but agree completely we should get some of the newer in-house features ported to the older watches.  The 5 plus just came out a year ago, many of us having bought just this year.  So it's kind of crap that it already feels like an obsolete watch.

    On the other hand, I would never buy a 6 right now.  Garmin stuff is notoriously flaky at launch, and there's enough new hardware in those where I have no interest right now (the 6 forum proves that it's a very typical Garmin hardware launch).  Also, it is beyond reason that a new, 2019 model of a very expensive training/smartwatch has no cellular chip, given it's been given time to mature in one of their Vivo watches.  That is what will actually get me to upgrade, given what I spent on this 5 plus back in March, I'm in no rush whatsoever.  

    Finally, (I can't believe I'm saying this) I agree with Odie that Garmin is a hardware company first, unlike Apple.  Apple's bread and butter are software services; sure, they make good coin on the hardware, but the REAL money for them is the stuff like Apple Music, Apple Pay, etc., so it behooves them to milk the old hardware as long as possible.  Garmin's "service" via Garmin Connect is given away for free and costs nothing; so why then backport specific watch features from newer watches, therefore cannibalizing themselves?