This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can not upgrade to SW 7.60 via Express and get a server error

cichykot over 5 years ago

Hi,

I can not download update 7.60 yesterday was not and today on two computers still the same message, any ideas?

Top Replies

Garmin-Heath over 5 years ago +2 verified

The Garmin Express Servers are experiencing issues and we are working on it. At this time, if you want to update the software on your device, please use Garmin WebUpdater.
Garmin-Heath over 5 years ago +1 verified

Everyone, the issue with Garmin Express not connecting to the correct servers has been fixed. If you have not already updated the software in your fenix 5 Plus, could you please update the software via…
Garmin-Daniel over 5 years ago in reply to kisai +2

As the fenix 5 Plus series is an MTP device, the Mac OS doesn't recognize the watch as a drive. Due to this, WebUpdater, unlike Garmin Express, will not recognize MTP devices on a Mac. Mac users will need…
ignacioeml over 5 years ago +1

Same problem here. I can´t install 7.60 firmware.

All Replies

0 kisai over 5 years ago in reply to Garmin-Heath

webupdater won't work for me either. It can't find device. On MacOS 10.10.5.

0 Former Member over 5 years ago in reply to kisai

Same here

0 StefanoDiv over 5 years ago in reply to tnasaelpm

Hello, I have same error.

I performed hard reset of my watch, reinstalled Garmin Express and tested on two computers and tho internet connections. But error persists.

0 sanmibuh over 5 years ago in reply to Former Member

Same here

0 Garmin-Daniel over 5 years ago in reply to kisai

As the fenix 5 Plus series is an MTP device, the Mac OS doesn't recognize the watch as a drive. Due to this, WebUpdater, unlike Garmin Express, will not recognize MTP devices on a Mac. Mac users will need to wait for the server issue to be fixed before Garmin Express will be able to load the update.

Updates can still be sent over Garmin Connect Mobile if your fenix 5 Plus is paired to the app.

0 1874384 over 5 years ago in reply to Garmin-Daniel

I can update the FW through my phone? iOS device?

0 turnipsurprise over 5 years ago in reply to Garmin-Heath

This problem also seems to affect Garmin Connect courses upload to the watch as well.

0 ignacioeml over 5 years ago

Same problem here. I can´t install 7.60 firmware.

0 Mingui over 5 years ago

Same error here. Can update few days ago but I can’t sync now

0 Michael over 5 years ago

I have the same problem with my Fenix 5 Plus Ti and a Mac - I have tried "everything" now including the Webupdater.