Issues with brand new Fenix 5 plus

Hi all,

in case I am repeating the subject, please direct me to correct one.

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I bought new Fenix 5 plus on Friday and I am disappointed so far. Did two outdoor runs (hideous GPS track, over 1 km added distance and completely incorrect pace) one indoor cycyling (wats spikes to over 65k) and noticed massive amount of steps added during driving a car. Do you guys have this kind of problems as well?

Not sure want to do at this point. Wait till new 6.51 firmware or return and go for forerunner 935?

Can you help me out?

Best,
MX

0 renton82 over 6 years ago

Thank all of you for bringing this to my attention. After reading this thread, I went to check the version and found out that the new GPS software did not make it to Express but is available via WebUpdater. We are currently working on correcting this but if someone would like to try out the 2.50 GPS software on their device, feel free to get it through WebUpdater.

Just tried web updater but it doesn't find any new gps firmware...

0 Gr4z over 6 years ago

Just tried web updater but it doesn't find any new gps firmware...

Same here. No updates with webupdater.

0 Garmin-Heath over 6 years ago

Correction, WebUpdater should be providing everyone only with 2.30 GPS software. If you are interested in trying 2.50 GPS software, feel free to install the Beta Software.

0 renton82 over 6 years ago

Correction, WebUpdater should be providing everyone only with 2.30 GPS software. If you are interested in trying 2.50 GPS software, feel free to install the Beta Software.

Beta software is provided with 2.30 GPS fw...

0 katalonczyk_92 over 6 years ago

Correction, WebUpdater should be providing everyone only with 2.30 GPS software. If you are interested in trying 2.50 GPS software, feel free to install the Beta Software.

Hi Garmin-Heath, many thanks for the information.

I watch all updates very closely and installing them all as soon as available. Currently my GPS firmware is 2.50. Sadly there is only small improvement. Still old forerunner 230 is 1000 times better in gps tracking than Fenix5+. After testing I ve noticed that every single building with more than 3 floors causing gps to go crazy and mess up with pace (no such issues on the Forerunner 230 in same spots). Weirdly even during skiing activity I see some bugs as well.

Is there anything that can be done to fix the issue? Should we wait for 6.51 software?

All the best,
Max