Bought a 5X Plus but it is only showing up as a 5x

Former Member over 7 years ago

WHen trying to hook up with Bluetooth, Connect App, and Connect Software. Am I doing something wrong? Can play music, but cannot add music to the phone, no Pay feature, no Pulse Ox info, etc.
Can anyone help? Anyone else have this problem?

0 Former Member over 7 years ago

Bought it from Garmin on Amazon and the box was sealed.

0 Nikeow over 7 years ago

What makes you think it's a 5x? the box says it s 5x?

in any case - from what I can tell, the 5X PLUS will have 4 LEDs at the back. (4th LED is a red one - pulse Ox). the F5x would only have 3.

https://zdnet3.cbsistatic.com/hub/i/r/2018/07/18/5e5b7db9-7a9b-4226-97c5-b48e59187039/resize/1170x878/859f3a4ea949a7c212b3037d7aba4fa3/garmin-fenix-5x-plus-2.jpg

the above pic is a F3HR vs a 5x plus as comparison.

BTW - the pulseOx is not really useful unless you're going up some mountain etc i guess

0 Volker over 7 years ago

Sounds like you bought a 5x instead of a 5x plus. 5x plus should be written on the box and the backside of the watch.

0 Former Member over 7 years ago

Thanks for the responses. I bought a 5X Plus. The box said 5X plus. I did some reseach myself and noted the LEDs as mentioned and looked more closely and it was a 5X packed in a 5X Plus box. It had 5X engraved on the back. Called Amazon and a replacement is on the way. Very strange as it was sealed when i received it and the seller was Garmin on Amazon. Hoping it was just a one-off mixup on their part and the replacement will actually be a Plus.

Thanks guys.

0 Garmin-Heath over 7 years ago

If anyone hears of something like this happening in the future, feel free to contact Garmin Support so that we can look into it more.