Music not working properly

Hi all,

on my Fenix 5 Plus the Music reacts with significatns delay (if at all). It takes seconds to scroll through the options.
But even worse, it takes several minutes for the music to start (if it starts at all).

If another widget/app (like running) is started afterwards, the music sometimes stops and will never restart again (however I still see the song continuing, but hear nothing).
Only chance to restart is to completely reset the watch.

Does someone experience similar things?
And idea how to solve?

Thanks
Kai

Top Replies

Garmin - Chris over 3 years ago in reply to 4691807 +2 verified

4691807

If you continue to have an issue viewing and playing music from your watch, please try the following:

- Turn your watch off then back on again, test again

- Soft Reset: with your watch on, hold…

All Replies

0 leefox79 over 6 years ago

I am having the same problem with my Plantronics Backbeat Fit headphones. If I leave the music widget open it'll stay on longer but still end up disconnecting. I just emailed support.

0 leefox79 over 6 years ago

Rebooting the watch seems to have fixed it as I was able to go for a 30 min walk with out the headphones disconnecting.

0 sherluss over 6 years ago

I have experienced a very similar issue today.

1. I opened music player via a hotkey
2. I selected the "play" option
3. Garmin connected to my headphones (I could hear a successful connection "beep" in the headphones")
4. The music never started playing, even though I "pressed" play button multiple times.

A reboot of the wach has fixed the issue.

0 Glennsmooth over 6 years ago

I can play music through my Apollo 7 earbuds but the minute I start an activity such as treadmill or any other the music will stutter and connection gets dropped and intermittent and will be all jittery and sound like a ffwd button was pressed. I will try rebooting tonight.

0 Glennsmooth over 6 years ago

Omg simply rebooting the watch fixed everything for me!! Garmin wallet is now all set up with chase amazon visa prime and I’ve got music playing perfectly to the headphones. So happy I’m about to do a few back flips!!!

0 walka over 6 years ago

Hi i have also just experienced this problem where it connects to my apple airpods but the music player doesn't play anything?how do you reboot it?has this fixed it permanently?its so annoying and is messing up my training as i have to mess about trying to get it to work.

0 dewarner over 6 years ago

Hi i have also just experienced this problem where it connects to my apple airpods but the music player doesn't play anything?how do you reboot it?has this fixed it permanently?its so annoying and is messing up my training as i have to mess about trying to get it to work.

I am also using Apple AirPods and although they are not recommended by Garmin for use with the 5 Plus series, they are working fine for me. I have found that in addition to rebooting, it is sometimes necessary to go thru Settings - Sensors & Accessories in the menu and turn off the headphone connection, and then turn it back on. If for some reason the AirPods will not connect, delete them and then let the watch discover them again. I hope this helps.

0 walka over 6 years ago

can somebody please help me I am trying to delete music form my watch but can't seem to get it to work?I have updated iTunes playlists updated and restarted watch and resented but still not working?

0 dewarner over 6 years ago

The lower portion of the music screen in Garmin Express shows the music on your watch. You can select what you want to delete.

0 4691807 over 3 years ago in reply to sherluss

this didnt work.. it seems that i connect to earbuds - hit a playlist - then the screen doesnt show a song - just the play button and next button but nothing happens..