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Music not working properly

Former Member
Former Member
Hi all,

on my Fenix 5 Plus the Music reacts with significatns delay (if at all). It takes seconds to scroll through the options.
But even worse, it takes several minutes for the music to start (if it starts at all).

If another widget/app (like running) is started afterwards, the music sometimes stops and will never restart again (however I still see the song continuing, but hear nothing).
Only chance to restart is to completely reset the watch.

Does someone experience similar things?
And idea how to solve?

Thanks
Kai

Top Replies

  • If you continue to have an issue viewing and playing music from your watch, please try the following:

    - Turn your watch off then back on again, test again

    - Soft Reset: with your watch on, hold…

All Replies

  • If you continue to have an issue viewing and playing music from your watch, please try the following:

    - Turn your watch off then back on again, test again

    - Soft Reset: with your watch on, hold down your top left button until it shuts off, then let go.

    If you continue to have issues, please reach out to Outdoor Product Support. We will be happy to work with you further.